Společnost Xerox oznámila vytvoření CareAR, A Xerox Company, which consolidates CareAR, Inc., DocuShare and XMPie under one holding company called CareAR Holdings. The new CareAR Service Experience Management platform is valued at $ 700 million and receives an investment of $ 10 million from ServiceNow, a leading digital services management company.
CareAR will be led by Xerox President and Chief Operating Officer Steve Bandrowczak, who will expand his current role to include CareAR Chairman, and Sam Waicberg, the original founder of Care, Inc., who will serve as CareAR President.
CareAR’s enhanced CareAR platform, which now combines DocuShare content management system, XMPie multimedia platform and Xerox’s PARC Alto AI artificial intelligence technology, will support service personnel with the visual tools and data access they need to consistently deliver high-quality services to end customers. , while reducing operating costs and greenhouse gas emissions.
The new CareAR platform is based on augmented reality technology, acquired by Xerox through the acquisition of CareAR, Inc., announced earlier this year. The platform can be integrated with ServiceNow Field Service Management, allowing service technicians to leverage the knowledge of more experienced colleagues through live augmented reality instructions.
The CareAR Experience Management Platform is designed to be used by a wide range of businesses, regardless of industry, and can be seamlessly integrated with ServiceNow, a leader in digital workflows. CareAR thus provides a comprehensive approach to planning, work tasks and incident reporting, and provides high-quality customer results and services to businesses across a variety of industries. Augmented reality technologies are changing the service delivery ecosystem and addressing key sustainability and workforce challenges, including:
- Strengthening staff support through visual tools and access to data, which are needed for the continuous provision of high quality services for employees in services and for end customers. At the same time, it reduces operating costs and greenhouse gas emissions for service providers.
- Help in finding talented newcomers – especially in connection with the retirement of workers. As the current workforce ages and retires, service organizations will no longer be able to rely on apprenticeship-based training that has kept businesses running for decades. CareAR will help leverage and optimize the time of experienced staff and enable inexperienced staff to draw on CareAR’s artificial intelligence created and managed.
- Promoting the goals of sustainability and social responsibility of employers in the field of services. CareAR makes it easy to perform prevention and maintenance activities remotely, so technicians don’t have to go out into the field as often. Fewer exits lead to fewer truck crossings, reducing carbon emissions in service organizations. And better-informed employees help create a safer work environment.
Poradci společnosti Xerox v souvislosti s transakcí byly společnosti Mizuho Securities USA a Willkie Farr & Gallagher LLP.
For more information, visit xerox.com, CareAR.com a www.servicenow.com.
Source: Aktuality – 2D a 3D CAD Design Software by www.cad.cz.
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