You give a rating quickly, but the consequences can be serious. 1 star from you means a sleepless night for another.
Read on after the ad.
A ‘pocket review’ of 1 star
The stew with chips my sister ordered was so good that she wanted to eat at the same restaurant the next day. There she asked if the sauce could be separate this time. From behind the counter, however, she was given a remarkably sour look.
My sister thought nothing of it until she sat down and the man from the restaurant came up to her. He knew her name. Strange, because apart from the order the day before she had never eaten there. Then it became clear why the man was angry: “You gave me 1 star.”
Nowadays we have to rate everything and those stars are very important for companies. A few 1 stars on Google or Home Delivery when you’re just starting out could be the end of your business. A score of three stars instead of four stars ensures that someone does not eat at your place, but elsewhere.
Slap in the face
When the man saw that my sister had given his restaurant 1 star, he couldn’t sleep. He probably does his best to put the best stew on the table with a smile every day and 1 star feels like a slap in the face. He said he looked up my sister on Google because he wanted to find out who the hell could do something so mean to him.
Nothing could have prepared him that the same woman who had given him 1 star and he googled him in the middle of the night not only stood in front of him the next day, but also had the audacity to ask if the sauce could be separate. . As if his nightmare came to life in broad daylight.
My sister was not aware of any harm. She tried to explain that she hadn’t given any rating at all, but when she looked at her smartphone there was indeed that one star. She calls it a ‘pocket review’. While putting her phone away, her finger must have accidentally pressed the star. When she found out, she of course made up for it.
Giving a bad rating is easy. For example, if you ordered a pizza at the busiest time on the busiest day of the week and it is half an hour late, it is easy to give 1 star on Thuisbezorgd. With a large franchise, no one will lose sleep over this, but for an independent company that is doing its best to keep its head above water after years of corona, it means a lot.
Since last week you can also leave user reviews on Android Planet. Go to the page of your device and look for the button ‘write a review’. This way you can share your experiences with other readers who may want to buy this device.
As a consumer you have quite a lot of power with these user reviews, with us or on Google, Thuisbezorgd or another place. If I’m looking for a restaurant somewhere, checking out a product on Amazon, or starting a movie, that star rating can be the deciding factor. So please think twice before entering anything. One wrong move and a restaurateur has a sleepless night.
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Source: Android Planet by www.androidplanet.nl.
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