“When I asked to cancel the reservation on the day of the reservation, I was rejected… Online platform refund regulations suffered a lot of damage”

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The Korea Consumer Agency warned on the 9th that more than half of the accommodation-related damage cases received over the past three years occurred when contracts were made through an ‘online platform’. There are many cases where business owners refuse or demand excessive penalties even when they request a refund on the day of the contract, so consumers should carefully review the refund regulations before signing a contract.

According to the Korea Consumer Agency on the same day, from 2018 to May this year, a total of 3378 applications for accommodation-related damage relief were received: ▲ 816 cases in 2018 ▲ 904 cases in 2019 ▲ 1353 cases in 2020 ▲ 305 cases between January and May of this year.

Last year, when the novel coronavirus infection (COVID-19) hit, it surged by 49.8% compared to the previous year.

Looking at the contents of the damage relief application, there were 1933 accommodation contracts through online platforms, accounting for 57.2% of the total. As for the reasons for applying for relief, the most common reasons were ▲contract cancellation or refusal to terminate, and requests for excessive penalties with 85.3% (2881 cases).

As a case of damage related to the online platform, 23.7% (459 cases) of cases where a contract was requested to be canceled on the ‘same day’ but the operator refused or demanded an excessive penalty.

Of these 459 cases, 51.6% (237 cases) were cases where a consumer requested cancellation due to an error or mistake within one hour on the day of the contract, but the business operator refused to refund based on the terms and conditions.

Consumer Agency “There were many cases where the terms and conditions were different for each online platform, such as setting the cancellation possible on the day of the contract within 10 minutes to 1 hour after the contract, or limiting the operating hours of the company’s customer center.”pointed out

In order to prevent this kind of damage, the Consumer Agency must confirm the exact date, location, and rate of accommodation before signing the contract. Compare carefully ▲ If the contract is cancelled, it urged consumers to keep emails and text messages that can prove the time of cancellation.

In addition, it said that it would recommend to operators such as online platforms to provide accurate information to consumers and to voluntarily improve the terms and conditions to comply with related regulations.

[ⓒ 세계일보 & Segye.com, 무단전재 및 재배포 금지]


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