We are used to living in an environment permanently connected in the smart home who is fierce when a problem arises. Y That is what has been happening to the owners of a Vacuum cleaner robot Conga by Cecotec.
Users who are complaining about failures suffered since last June 3 and that, after a week, they are still experiencing problems connecting their vacuum cleaners to the home network, which makes them almost paperweights for the floor.
These are connection failures that affect Cecotec Conga vacuum cleaners and that prevents them from connecting to home Wi-Fi. Therefore, nothing to control them from the mobile and you have to do it in the traditional way: by pressing the button and activating manual cleaning.
The problems coming to light with the complaints expressed by users of some model of the company and after a while of waiting, Cecotec has ended up recognizing a failure that affects different families, case of the Conga 3000, Conga 3490, Conga 3690 series, as well as more powerful and recent models such as the Conga 4090 and Conga 5090.
When disconnected from home Wi-Fi, the vacuum cleaner appears as “Offline” in the mobile app and therefore does not allow any action to be taken. No cleaning, but no mapping or process monitoring … nothing can be done that relies on data transmission from the robot vacuum cleaner. An experience that users detail in such a way that:
“For four days or so, my Conga Cecotec 3490 Elite has not worked well,” explains an affected user. “No message appears, I just can’t connect to her remotely. It’s like she’s offline.”
And what seemed like a momentary failure, is on the way to last for a week and affect users of different types of vacuum cleaners, something that we have been able to verify. In addition, the failure is random, so it affects the same model (Conga 4090) and while in some people it fails, that same robot works without problems with other users, which rules out problems at the range level.
As a user of a robot vacuum cleaner, although from another brand, using it in manual mode is all nonsense
What is striking is that, depending on the model, each one uses a specific application and failures occur randomly, affecting older models like the Conga 1090 or newer models like the Conga 6090. And in each one, there is an erratic and different behavior.
Radical solutions with no apparent result
Some users have even tried to take the shortest route and adopt the most radical solution such as restore the robot vacuum cleaner to the factory state and not even with those have they corrected the failure as this other user has.
“I was doing strange things so I decided to restore it to the factory, it wouldn’t let me and I unlinked it from the phone and it has already been impossible to link it again”
When accessing the application, the robot vacuum cleaner appears as “Offline”, leaving the robot unusable with all the functions offered by the app. Meanwhile, from Cecotec they have issued a brief statement explaining that “it is possible that for a few hours, in the app, Conga appears as” offline. “The problem is that it has already been going for almost a week and there is still no more solution Beyond using it in manual mode, which is what they propose in Cecotec.
A solution that is clearly insufficient: using a “smart connected” robot cleaner in manual mode looks like a patch, although for now it seems that it is the only thing that allows the Conga to continue working. The truth, as a user of a robot vacuum cleaner, although from another brand, using it in manual mode is a complete nonsense.
The origin of the failure is unclear
At first and as explained in Fourth Coverage, Cecotec pointed to a problem with the operators and in fact he made a recommendation to those affected: contact the telephone companies to determine if they were carrying out updates on the routers.
I am already looking at alternatives … As the market is today, this service is far below the service that should be given— Sr. Vader (@SrVadder) June 3, 2021
The solution had to go through creating a network in the 2.4 Ghz band but not hybrid, to which the robot would connect. Something logical if we think that quite a few appliances in the connected home do not work on 5Ghz networks or hybrids. With the 2.4 Ghz network already in place, all you had to do was re-link the robot.
However and as our colleagues in Engadget, this solution does not amend the bug. The problems are still present and affect users of different telephone companies.
The latest news is that some users point to a “server failure”Although this is something that the company has not confirmed and has not provided further details. Stay tuned for possible news to determine when the failure will be corrected.
Source: Xataka Smart Home by feeds.weblogssl.com.
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