What to do if iTunes doesn’t recognize the iPhone

It is becoming less and less necessary to connect iPhone or iPad to iTunes on a computer to manage content. This is due to the cloud storage services and the wireless connection. However, when you have to do it to make a backup, restore the device or transfer large files It may happen that iTunes does not recognize your iPhone or iPad, and there is nothing worse.

¿iTunes is giving you problems?

If iTunes does not read the content of your iPhone or does not recognize your iPad, there is some tips you can follow to try to fix it. Here’s everything you need to fix this strange and troubling problem.

How to connect an iPhone to iTunes correctly?

If you are using macOS Mojave or earlier, or a Windows PC, you should use iTunes to sync content with your devices. As of macOS Catalina, we don’t have iTunes, we can do it from the Finder. The steps to connect the iPhone to iTunes in a correct way are as follows:

  1. Connect the official USB cable from your iPhone or iPad to your computer and then to your device.
  2. Desbloquea tu iPhone con Face ID o Touch ID.
  3. Click Trust this computer.
  4. Open iTunes on your computer.
cable iPhone
There are times when you have to connect the iPhone to the computer to solve errors

What to do when iTunes does not recognize the iPhone?

And you connect your iPhone or iPad to the computer using a USB cable and your computer doesn’t recognize the device, there are a few things you can do:

  1. Download the latest version of iTunes
  2. Allow PC to access iPhone
  3. Restart your device and computer
  4. Use another USB port
  5. Disconnect all USB accessories from the computer
  6. Use a different cable
  7. Check that the charging connector is not dirty
  8. Reset location and data privacy on iPhone or iPad
  9. Contacta con Apple

Download the latest version of iTunes

It is essential to have the latest version of iTunes downloaded to our computer, older versions may be buggy or may not work with newer devices. To download the latest version of iTunes we must go to the Apple’s official website, and then install this latest version on your computer.

Allow PC to access iPhone

The alert will appear on your iPhone or iPad “Trust this computer” when you connect it for the first time. You must accept this message for your computer to detect the iPhone, and for this you must unlock it with Face ID, Touch ID or your unlock code.

Restart your device and computer

If your computer still doesn’t detect your device, the best thing to do is restart your iPhone or iPad and your computer. After all your devices have restarted, reconnect them to your PC or Mac to see if they now recognize it.

Use another USB port

In case your PC or Mac has multiple USB ports, try connect the official charging cable to another port. It is possible that for some reason that USB port is not working correctly.

Disconnect all USB accessories from the computer

If you are still having problems, another of the official solutions is disconnect the rest of the USB accessories that are connected to your computer, except for your device. Some may be interfering with the connection with your iPhone.

Use a different cable

The cable you are using may be bad, or it is not an Apple certified cable and is causing problems. You can try connect your iPhone to the computer with another cable to see if that’s the problem.

Charge iPhone at night
Cables lightning de iPhone

Check that the charging connector is not dirty

You would be surprised how many times the connection problem It is solved by cleaning the connections. We recommend both cleaning the Lightning Expert on your iPhone and the USB port on your computer.

Reset location and data privacy on iPhone or iPad

If the connection problems persist you can try to reset some settings on your iPhone. Go into Settings> General> Reset and once there click on the option Reset location and privacy. Then reconnect your iPhone to the computer to see if it worked.

Contacta con Apple

If nothing has worked, the problem may be with your devices. If other devices connect to your computer smoothly, your iPhone or iPad may have crashed. In this case, the only solution is contact Apple so that they give you official support and repair your device.

apple-employees genius
Apple employees

These are all the solutions you can try if your computer or iTunes does not correctly recognize your iPhone or iPad. If it is not a hardware error, you have many possible solutions.


Source: iPadizate by www.ipadizate.es.

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