No matter how much Facebook improves its security measures, hackers will always be a threat to users on the platform. However, the way the company helps users who have become victims of hackers should be significantly improved. According to Washington Post reportsome Facebook users took years to get their accounts back and some gave up along the way.
Despite being the largest social network in the world, Facebook has never had real customer support, which makes it extremely difficult for hacked users to get in touch with company employees. And according to data from the non-profit organization Identity Threat Resource Center, the number of reports of hacked accounts on social networks increased by 159% from 2021 to 2022. Facebook with the organization it has is failing to help victims of hacking at a time when the number of hacked accounts is on the rise. In response to these claims, the company gave the Post a lukewarm response, saying it was “making progress” in these areas.
“Over the past year, we’ve made significant progress in raising awareness of common threats across the internet that can lead to account compromise, and improving our account recovery processes to support people who have been blocked, and help them regain access to their account,” she said. spokeswoman Meta Gabi Kurtis for the Post.
However, hacking victims interviewed by The Washington Post say they are unable to get in touch with Meta’s customer support over the phone, and email is often unhelpful. Some people leave sensitive personal information such as pictures of driver’s licenses, only to receive nothing in return.
No matter what the company says, it seems it has never prioritized the services it is obligated to provide to customers. And with layoffs, this problem could become even worse. That’s why you should trust your common sense above all to avoid the traps of hackers, and use a unique complex password for your Facebook account that you haven’t used on other sites. And last but not least, enable two-factor authentication to better protect your Facebook account.
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Source: Informacija.rs by www.informacija.rs.
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