The services provided by banks have not changed since their establishment, but the way of addressing clients has changed greatly with the advent of the Internet as a technology used in banking business.
Mobile banking represents a new era in which every client has the ability to access the account online, manage your funds by phone (pay and transfer money), contact the bank virtually and apply for loans in the same way.
A lot is changing in modern banking, and everything serves to make the bank as close as possible to its clients.
E-banking i M-banking
E-banking is a service that all account holders receive and is an opportunity to access the account through a user account on the bank’s website.
There is no longer any need to go to the bank, wait at the counter, transfer money… Now it’s all done online 24/7 from anywhere that has an internet connection. It is possible to use other services such as a currency exchange or connect your account with others and send money directly and track transactions.
M-banking is a part of electronic banking where you can use the application on your phone to manage your account in the same way and to access your account more easily and directly without visiting the bank’s website.
Contactless payment by phone
One of the services based on mobile banking is contactless payment by phone which facilitates every payment at the cash register.
E-banking gives access to the account, enables money transfer online and also provides payment by simply scanning the QR code on the account, but it differs from this possibility, which represents a new stage in the development of banking.
Contactless payment by phone represents an application that contains all your cards in digital form so when you pay the bill somewhere, instead of cards, open the application i scan the phone screen.
And this is one of the services that speed up transactions and make it easier to operate because you don’t have to carry cards with you, look for them, sign the bill or type in the PIN code. Everything is simplified, but also safely so there is no risk that someone will misuse the phone and cards. In some places, verification is done by fingerprint, face scan, or the number of transactions and their amount are limited.
You get the application for contactless payment by phone from your bank and it adapts to its services.
It is certainly much easier for users than they think apply for a loan online and go through the entire procedure faster, without going to the bank.
Namely, banks make it possible to complete the request on the bank’s website i da se documents are submitted in a scanned version by email. And the bank collects many of them ex officio, and is in non-stop contact with clients who can call online and provide information to officials.
Because of all this, the bank can process and approve the loan in just half an hour, so the users are very satisfied because the whole procedure has become simpler and much faster.
Mobile banking is something that will continue to evolve in the future. Just a few decades ago internet it didn’t even exist, and today it is possible to open an account online, dispose of funds and be a client of a bank that does not exist anywhere nearby or in physical form.
This process suits both clients and the bank itself, so the services will be changed and improved to the satisfaction of all of us.
Source: Portal o ekonomiji by www.economy.rs.
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