A British family said their dream of getting a £1,700 easyJet flight to Egypt was like vacationing in hell, after being given a hotel with exposed wires, excrement on the floor and broken chairs.
According to the report in the Daily Mail, Gemma and Buzz Gray took their children Imogen and Alfie to Sharm El Sheikh for ten days last month, expecting to stay at the four-star Parrotel Aqua Park.
But the week they were due to travel, Gemma said they had been “informed that the local authorities had lowered their original rating to three stars so they could be moved”.
The family, from Bourne, Lincolnshire, were then placed in a five-star parrot lake, and were excited about their trip after seeing glossy photos of the resort online.
But Gemma, 43, claims the photos online did not reflect what they saw when they arrived at the hotel.
Advertising director Gemma took pictures showing exposed wires on sockets and hair dryers in the room where her family was staying.
Other photos show excrement on the floor in a public bathroom and a pin that Gemma said “penetrated her daughter’s foot while she was in the pool”.
Another shows broken sun loungers including one, where splinters are seen sticking out of the wood.
Gemma also claims that the room was never cleaned, the water was yellow and they had to argue to get drinking water in the room.
She noted that her children were so unhappy that they asked their mother if they could go home after just five days of the ten-day trip.
However, Gemma and Paz said they “experienced severe stomach pains, sickness and diarrhea for three days after eating at the resort and were unable to go anywhere”.
Gemma said in her speech, “I have never in my life experienced such a terrible hotel, we have been on a lot of holidays and stayed in some nice hotels and some bad ones, but this was by far the worst, the hotel was dangerous and the rooms had exposed wires on the sockets Hair dryers and rooms were filthy.”
She continued, “This was the first vacation we booked in four years due to Covid and we were hoping for a comfortable break to spend some time with the family, but that didn’t happen, it was far from relaxing, the poolside toilets were a health hazard, covered with faeces and urine all over the toilets and floors. “.
The food for the adults was cold inside, uncooked and blood on the chicken. I ended up with severe stomach pains, sickness and diarrhea for four days and my husband himself for three days. We are both in agony. The kids wanted to go home after five days because they were hungry. It’s so terrible, we got some nice rides, it’s such a shame how did they advertise it?
“The plane ran out of food and drink so the children couldn’t get anything on their way to Egypt either,” she concluded.
An easyJet Holidays spokesperson said, “There is nothing more important to us than providing great holiday experiences, so we are really sorry to hear that Gemma was disappointed by the hotel on her recent trip to Egypt.”
“We have recently been made aware of the issues with this particular hotel and have taken measures to ensure that our clients at the resort, and those who will be traveling soon, have as enjoyable a holiday as possible,” he added.
“Our team is in touch with Gemma to understand more about her vacation and to see what we can do to apologize for her experience,” he concluded.
Source: بوابة الحرية والعدالة by fj-p.com.
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