US buyers say which cars have the best technology: Genesis the best

This year’s JD Power’s 2022 Tech Experience Index (TXI) survey revealed how satisfied customers are with technologies such as alerts for untethered last seat belt, in your car. As expected, customers are the least satisfied with complicated technologies that do not work perfectly, so that more than 50 percent of them complained about the fingerprint recognition functions offered by certain manufacturers in their models.

The research also showed that sellers can play a big role in customer satisfaction, that is, the way they explain to customers how a technology works and what it can be used for.

J.D. Power’s 2022 Tech Experience Index

Hyundai’s luxury brand Genesis achieved the best rating in the survey conducted for the US market, and among the “mass producers” the first place was taken by Hyundai, which is a huge success for the Korean manufacturer. An even better result than them was achieved by Tesla, but it is excluded from the official results because it does not want to share data about vehicles and customers with JD Power, he says

The ranking is mostly dominated by premium brands, so the American Cadillac is second behind Genesis, followed by Mercedes-Benz, Hyundai, Volvo, BMW, Land Rover, Kia, Infiniti and Lexus.

J.D. Power’s 2022 Tech Experience Index

At the bottom of the ladder are Ford, Porsche, Chrysler, Honda and the lowest placed Mazda. In the ranking of premium manufacturers, Lincoln, Acura, Audi, Alfa Romeo and Porsche are at the bottom, which means that one of the most prestigious manufacturers in the world received the worst rating from its customers.

The top 10 mass (not premium) manufacturers are Hyundai, Kia, Buick, GMC, Subaru, Ram, Chevrolet, Nissan, Toyota and Dodge, which shows that Americans are most satisfied with Korean, domestic and Japanese brands.

J.D. Power’s 2022 Tech Experience Index

In the research, customers evaluated a total of 35 technologies on cars, which were divided into four categories: comfort, automation technologies, energy and sustainability, and infotainment and connectivity. In total, as many as 84,165 new car owners were questioned, who answered the questions after driving the car for at least 90 days.


Foto: Genesis / J.D. Power

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