Twitter began testing the function of replacing “toxic” comments with “polite”

Twitter has begun testing an advanced feature that allows users to semi-automatically replace potentially “toxic”, offensive or inappropriate comments with polite and tactful comments.

Twitter began testing the function of replacing “toxic” comments with “polite”

The function works like this: if a user writes, for example, a rude reply to a tweet, then the service offers him another answer option – polite and restrained.

Early testing of the function showed writes Techcrunch that one in three users changed their original answer after seeing the tip, or decided not to leave it at all. In addition, the option affected the future reactions of people – they left 11% fewer offensive responses.

Twitter began testing this feature a year ago, but the algorithm reacted too closely to the content of the responses – it could not always distinguish an insult from a sarcasm or a joke. In the new version, the developers have improved this point.

Improved tooltips are available for English-speaking iOS users, coming to Android in the coming days. writes Techcrunch.

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Cover photo: Michele Ursi /

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