Transport company DPD launches courier delivery service at precise time in 30 countries around the world

Janek Kivimurd, Director of Sales and Marketing at DPD Eesti: “Thanks to DPD’s extensive European network, the updated service will support customers’ day-to-day activities in various segments in an increasingly competitive environment: e-commerce, fashion and sportswear, technology, industry and manufacturing.”Photo: Jake Farra

In September, international courier and postal delivery service DPD entered the market with an innovative courier service that includes precise delivery dates, allowing it to better support its customers’ international and cross-border business. This means that instead of the current multi-day delivery time intervals, customers can see the specific day on which the package will arrive at their home or office while making a purchase or order.

“Today, in difficult economic conditions, companies need to find new ways to develop B2B and B2C and align them with customer expectations. Thanks to DPD’s extensive European network, the updated service will support customers’ day-to-day activities in an increasingly competitive environment across various segments: e-commerce, fashion and sportswear, technology, industrial and manufacturing,” says Janek KivimurdSales and Marketing Director of DPD Eesti AS.

He added that the new courier service allows the customer to be informed of the exact time of delivery of the goods to the addressee – and the anticipation for such a service is only growing. “This is especially true for online retail and its customers, where a certain delivery time ensures reliability, and as a result increases confidence and desire to make a purchase. In addition, this allows you to reduce delivery times. For example, if previously the delivery of goods from Estonia to Poland could take 2–4 working days, now it is exactly two working days.”

A DPD survey* of online shopping customers last year also showed that regular customers are becoming increasingly demanding when it comes to a hassle-free online shopping experience. When asked about their main expectations, time commitment and trust in the delivery service came out on top. Fully 72% of regular online shoppers believe that being able to choose the day and time of delivery down to the hour makes them more likely to make a purchase. 71% of online shoppers believe it is important to know the delivery provider when placing an order because they say it has a reassuring effect.

“We consider this service particularly important in terms of international trade. If we usually receive a parcel within Estonia the very next day, now DPD can offer delivery times accurate to the day throughout Europe. This applies to sending goods to a client in France, Germany or Italy – from Estonia to 27 European countries. DPD offers the new service in a total of 30 countries, explained Kivimurd. – At first glance, this may seem like a small thing, but it’s the little things that are important when making decisions. If a competitor delivers a product faster or its delivery seems more reliable, they turn to the competitor.”

How to connect to the new DPD service?

To do this, the online store, manufacturer or retailer must first cooperate with DPD. The second important point is that you need to ensure the interaction of your online trading resource with the DPD delivery time calculator via the API interface. “It’s great if the client can find out exactly when the goods will arrive at the time of ordering. I would definitely encourage our partners to integrate this app because it saves a lot of time and in today’s society time is definitely money. The ability to know the delivery time when making a purchase encourages consumers to buy from an online store and will bring significant added value to the trading company and manufacturer.”

According to a survey, 15% of online shoppers make 60% of purchases, meaning e-commerce should not underestimate loyal customers. According to Kivimurd, those who buy frequently don’t want vague information. The more accurate the merchant’s promise, the more grateful the buyer is.

As for the international format of the service, at the first stage it will be launched for courier parcels, i.e. when sending parcels from address to address. In the future, DPD plans to include postal machines in the JIT menu.

More information about the new DPD service:

* DPDgroup Internet Customer Barometer 2022–2023: included 23,974 interviews conducted from May 30 to July 26, 2022 in 22 European countries (Austria, Belgium, Bulgaria, UK, Hungary, Germany, Ireland, Spain, Italy, Latvia, Lithuania , Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, France, Croatia, Czech Republic, Switzerland, Estonia).

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