The operator quietly connected a new tariff and … requested money to return the old one

Pikabushnik told about his experience of interacting with one of the cellular operators. He received an SMS message about changing the tariff, but he did not leave such a request, so he turned to support to return the previous tariff.

The support stated that the subscriber allegedly left a request to switch to a new tariff, and it is impossible to cancel it due to technical limitations. It is noteworthy that the new tariff provided for a subscription fee of 900 rubles per month, but there was no such money on the account, so the tariff was not activated. The support employee offered to activate the new tariff (for this you need to pay 900 rubles), and then create another request to return the previous tariff (this may also be a paid service).

Public coverage of this situation led to the fact that the operator nevertheless made concessions and returned the previous tariff. True, he immediately tried again to transfer the subscriber to a new tariff: in personal correspondence he sent him information about the terms of service, but was refused.

Source: by

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