the location of the parcel machine is more important for the client than the price of the service

According to a survey conducted in Latvia by the international parcel delivery company Venipak, 45% of respondents believe that when choosing a delivery service, the location of the parcel machine is the most important factor outweighing the time and cost of delivery.

More than a thousand respondents took part in the survey. The speed of delivery of parcels was the second most important (22% of respondents mentioned it), and although the price of the service was still considered an important factor, only 18% of respondents noted it. Disaggregated by age groups, the speed of parcel delivery is more appreciated by people under the age of 29, 32% of whom considered this factor to be important.

Since the number of parcel machines in the Baltic States has grown significantly in recent years, it is not surprising that, according to the survey, only 8% of the Latvian population have never used parcel machines, the company said in a press release.

In the age group of 18–39 years old, 3% of respondents never used a parcel machine, while among older people (60–74 years old), this figure was 15%.

“Since the start of the pandemic, the number of parcel machines in Europe has grown significantly. This is due to the fact that, due to various restrictions, online shopping has become more popular and the demand for parcel delivery services has increased. Therefore, from 2022, Venipak will present a network of 150 parcel machines in Estonia. We will enter the market with innovative contactless machines, where parcels can be received using a QR code, ”said Venipak CEO Justas Shablinskas.

Venipak predicts that courier shipments will increase by about 30% this year. Analysts predict further growth in the e-commerce market and continued interest in online shopping, as a result of which Venipak expects rapid growth in the consumer services segment.

In the first half of the year, Venipak Group’s turnover was around 25 million euros, an increase of almost 40% over the year.

Source: by

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