The company Daktela, which has over 17 years of experience in developing and providing solutions for contact centers and in the field of artificial intelligence (AI), has opened its branch in Serbia. They created a solution used by the Czech Army, implemented ChatGPT into their platform, and are undoubtedly the leader as a global CSaaS (Contact Center as a Solution) provider.
The implementation of their platform significantly helps companies to save both costs and time that operators spend on solving individual customer requests. Additional savings are brought by a number of algorithms that are directly integrated into the Daktela environment. This includes, for example, pprinciples of artificial intelligence, which further increases the efficiency of the contact center, analyzing all incoming communication channels and connecting them with other CRM systems of the client. Daktela is primarily a cloud contact center and communication software that includes a basic but very affordable CRM module.
They currently work with more than 1,000 corporate clients of all sizes worldwide. Daktela has its branches in United KingdomDubai, the Czech Republic, Slovakia, Poland, HungarySlovenia, Serbia, Romania, Philippines…
Daktela is planning a comprehensive innovation project, during which ChatGPT will become part of the entire product portfolio and create the first true omnichannel artificial intelligence. The first step towards this was the introduction of their chatbot.
Daktela Chatbot represents the latest evolution in interaction with contact center users. Unlike classical ones, which work on the basis of an established scenario, it offers sophisticated algorithms for contextual reasoning and solves problems similar to humans. It can handle up to 1,700 calls per minute. ChatGPT speeds up navigation in the system, so the agent can focus on a faster review of the user’s history while communicating with them. The contact center allows agents to just write a list of main talking points that are automatically expanded into a prescribed email.
„Artificial intelligence is already changing the world and will continue to play an increasingly important role in corporate strategies in various fields, including communication software. With last year’s acquisition of Covorkers.ai, a startup that develops its own intelligent voice robots and chatbots, Daktela laid the foundation for the development of this type of innovation. AI has thus begun to penetrate a large part of our products in various ways, and with the implementation of ChatGPT in the work of contact centers, the level of our smart solutions goes further. Daktela is more than well prepared for all the challenges that the future and inevitable technological progress will bring“, he says Jirži Havlicek, Chief Technology Officer of Daktela.
Daktela can connect and work with the company’s existing systems, and the software allows all people in the company to work together, in one place. All this is supported by a modern and secure infrastructure in the cloud, as well as a 24/7 technical support team.
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Source: ITNetwork by www.itnetwork.rs.
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