The mail order provided the so-called first mile service for the Czech Post. Internet shops were thus able to deliver consignments intended for delivery by the Czech Post at any dispensing point of the Zásilkovna in the Czech Republic, and the Zásilkovna then handed over these consignments to the post office in its main sorting depots. In 2020, Zásilkovna handed over 600,000 shipments to Česká pošta.
“I am very sorry that Česká pošta did not perceive Zásilkovna as a partner that has been helping it for a long time and is friendly to cooperation as well as state and commercial companies in the field of logistics abroad. The post office constantly increased prices that did not correspond to the volume of shipments. At regular prices, we got to the point where we lost basically every shipment, and the Czech Post also told us that another price increase was taking place from January 2021, “said Simona Kijonková, director of the Shipyard.
According to mail spokesman Matyáš Vitík, both companies have agreed that negotiations that have not been completed will continue in January. “From today’s public statement, Česká pošta learns that there will probably be no further negotiations and Zásilkovna is no longer interested in its services. We are glad that with our strong logistics network we could help Zásilkovna grow. Although Zásilkovna will no longer be our client but a competitor, We appreciate our cooperation so far and wish us much success in the further global expansion that Zásilkovna has declared. With its approach, it has been able to change customer habits and it will certainly succeed without the support of the Czech Post, “he added.
The analysis that Zásilkovna did after the end of the Christmas season showed a completely unsatisfactory quality of Czech Post’s services. According to her, the statistics showed that in the past year 2020, the post office delivered only less than 15 percent of the consignments delivered by the Mailbox to the Czech Post for transport to the address in the regime the day after. “Dissatisfied customers then turned to us, which significantly damaged our reputation as a reliable and high-quality logistics partner. In our extensive network of delivery points, we delivered 97 percent of shipments by the next day, before Christmas,” Kijonková added.
Zásilkovna has announced the termination of its cooperation with the Czech Post to all its partners and clients. According to her, termination will not have negative consequences for customers requesting delivery to the address.
The mailroom operates around 4,000 dispensing points in the Czech Republic. It uses the services of external carriers to transport consignments. Česká pošta operates 3,200 post offices and a network of 2,000 specialized parcel dispensers Balíkovna.
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