The Ola company has said that its driver partners will now be able to see where the passenger has to go before starting the ride on their mobile phone and will make the payment through cash or online. Ola ke CEO has tweeted this information.
Updated: December 22, 2021 05:03:14 pm
After booking an Ola Cab, when you are waiting for its arrival, you suddenly come to know that the cab driver has canceled your booking.
Now Ola has come up with a solution to solve this problem of its customers. The Ola cab driver will now see on his mobile phone where the passenger has to go and how the customer will make the payment in cash or online, even before starting the ride.
The second most popular question asked by Ola- Why do my drivers cancel my Ola bookings? To answer this question, Ola CEO Bhavish Aggarwal replied. He has told through a post on Twitter that we are taking steps to overcome this problem. He has written in the post that Ola drivers will now see the location and payment mode near the drop location of the person who has booked the cab in the mobile before accepting the ride. This will help in reducing booking cancellations.
The direct benefit of the passengers will be:
After this decision of the company, its advantage will be that if a cab driver wants to cancel the ride, he will do it immediately, so that the passenger will not have to wait long and save time. Till now, those who have booked Ola cabs or bikes often face this problem. Many a times, after the booking is confirmed, the cab driver even before reaching the pick-up location calls up the passenger asking where they want to go and they will get the payment in cash or online. If the passenger does not get what they want, then they refuse to go to the destination and cancel the ride. But now it will not be possible for Ola drivers to do so.
Addressing the 2nd most popular question I get – Why does my driver cancel my Ola ride?!!
We’re taking steps to fix this industry wide issue. Ola drivers will now see approx drop location & payment mode before accepting a ride. Enabling drivers is key to reducing cancelations. pic.twitter.com/MFaK1q0On8— Bhavish Aggarwal (@bhash) December 21, 2021
Source: Patrika : India's Leading Hindi News Portal by www.patrika.com.
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