The best domestic webshops are selected, registration is FREE
For more than a decade, as part of a competition organized by a price comparison platform Idealno.rs, the best domestic webshops are selected. The Web Retailer Award competition developed a regional character a few years ago and online retailers from Serbia, Croatia and Slovenia now participate in it. Registration is free, and candidates can apply for a prize in as many as 14 competition categories.
With more than ten years of tradition and a regional format, the Web Retailer Award is the most important web store competition in this part of Europe. Every year, an increasing number of online sellers participate in it, and it ends with the awarding of awards at the conference dedicated to e-shopping, Ecommerce Jam, which will be held this year on November 10 at the Culture Factory in Zagreb.
Web Retailer Award 2022 is a unique opportunity for all registered webshops, regardless of size or assortment, to present their quality and business excellence
The best customer support, the best payment experience, the best loyalty program, the best delivery experience, the best inspirational leader, the best mobile application of the year – these are just some of the 14 competition categories in which applicants have the opportunity to compete, and the award is not only a title, but also an indicator customers they can trust without hesitation.
The winners are chosen by customers and an expert committee
Absolutely all online stores can apply for the Web Retailer Award competition, regardless of annual turnover or the number and type of products they offer.
The criteria focus on the quality of the user experience provided to consumers, the level of technical compliance with modern standards, and the expert committee has the final word, which after a detailed review and analysis of the business submits a report with recommendations and comments to the candidates.
“This competition is not just a comparison of strengths because it also knows how to recognize the value of both small and large sellers. I believe that most of the applicants really have the potential to win. Registration is completely free, and the comments and recommendations that the finalists receive from the expert committee, again this year made up of top international experts in the field of e-commerce, should be enough motivation to apply. I like to point out that there are no losers here, regardless of the final outcome, because everyone wins,” he emphasizes Polona Stanovnik, president of this year’s WRA commission.
The customers themselves have the main say about the quality of the service provided by the stores, whose reviews (collected through surveys) are a requirement for all candidates to advance to the semi-finals.
After that, the stores undergo a detailed technical analysis and a mystery shopper challenge. Finally, in the final, they are reviewed by an expert committee, which this year consists of more than 100 professionals from the field of e-commerce and related industries.
“We’re still a relatively small store in terms of overall offer and traffic, and we’re aware that we’re competing with the big fish, but that doesn’t mean we’re providing lower quality or a worse customer experience. On the contrary, it is our strength because we are more flexible and more easily adapt to the challenges of the market. It is important for us to keep the momentum of improving quality and performance, and the customers will recognize it themselves and know how to appreciate it”, they said from of the Mamino.rs webshop, which won the title of the best Serbian webshop in 2021.
The Grand Prix, Best in Adriatic Award, goes to the best-rated candidate at the level of the entire region every year, and special attention is also given to the winners of the People’s Choice Award. Awardees, along with the sweet taste of victory and the character of a web seller who can be trusted, also receive great media exposure, which enables them to be better recognized by potential consumers. Application for the Web Retailer Award 2022 is completely free, and the deadline is September 8.
Source: BIZlife by bizlife.rs.
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