Telia’s shutdown of the 3G network – it’s happening now

Telia has announced that starting now at the beginning of 2021, they will phase out the 3G network and in the slightly longer term also the 2G network. What does this mean for you as a customer? We have asked Telia how this affects the company’s customers.

What does this mean for users in practice?

The shutdown of the 3G service and the network takes place gradually, ie base station by base station, to ensure a smooth transition for our customers. This means that not whole cities or areas at a time will be closed down.

Where and when does the process begin?

We start where there is at least 3G traffic and good coverage of 4G and 2G. We will evaluate the need and use of each base station to determine the order in which we shut down to reduce the impact on our customers.

The work will begin in 2021 with a planned start from March and the ambition is to be completed in 2023.

The shutdown of the 2G network will be planned for a shorter period, starting in the latter part of 2025

How many customers will be forced to buy a new mobile?

Already today, most customers have phones and subscriptions that can handle 4G, both for voice and data, and they already have a significantly better voice quality and coverage than 2G / 3G. They also have access to new services that were not possible with 2G / 3G.

Does this mean that mobile phones must support Voice over LTE?

Already today, about 80 percent of our customers have been upgraded to services that include both VoLTE and Wifi calls, the rest will have access to this in 2021.

Customers who still do not have a subscription with VoLTE are mainly among the customers with more complicated advanced solutions. These customers also have a great demand for access to the new services that 4G and 5G offer. It is primarily the availability of VoLTE and Wifi calls in our exchange solutions that is in demand today. In our Cloud-based TouchPoint exchange, we have already today moved over all customers to a solution based on 4G and for our other exchange solutions, the transfer of users has begun on a large scale. We have a continuous dialogue with our customers to determine the best solution and they will receive information before they are transferred to new solutions.

What is the background to this decision?

The 2G and 3G networks have been in operation for many years and have reached a point where the networks no longer meet the requirements of our customers and development has stalled. Now we are making room for new modern technology with 4G and 5G, we have started with a controlled phasing out of our 2G and 3G services.

4G / 5G is the basis for digital development, 2G / 3G no longer meets customer requirements. 2G and 3G shutdowns are therefore already underway in many countries, which affects access to equipment and expertise. This means high costs and that it is not sustainable from an environmental perspective to maintain several parallel systems.

Spectrum permits for 900 MHz and 2100 MHz bands used for 2G and 3G also expire on 2025-12-31 for all operators in Sweden, which means that we must begin the work of migrating all customers to 4G and 5G well before that.

Source: Mobil by

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