Technology for ‘80% of the world’s workers’ field jobs is emerging

In the past two years, a variety of tools have emerged that maximize productivity while office workers work from home. But most of these tools don’t do much for employees who aren’t working at their desks. whopping About 80% of all workersThe field job, which is estimated at
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In fact, most part-time or shift workers rarely use computers. The workers are virtually cut off and they don’t really know what’s going on inside the company. Until recently, IT investors turned away from investments that benefit these workers. Venture capital firm Emergenceanalyzed that only 1% of software venture investments go to technology for field workers. This event was held at a time when COVID-19 was at its peak. resultAccording to the report, 65% of field workers answered that they did not receive a separate technical support that could be used for their work, and 60% were not satisfied with their current job.

However, this may change in the future. This is because there is growing interest in technology that can increase employee productivity and increase job satisfaction, especially in companies that employ a large number of workers per hour, such as fast food and truck companies.

marginalized workers

Field workers are easily forgotten within the enterprise. In the meantime, the main target of interest within the company has been the so-called ‘knowledge workers’. “Over the past 30 years, developers who make software for businesses have been a key talent,” says Matthew Bragstadt, who works in the healthcare and public sector departments at software giant Infor. said. However, the importance of field workers during the pandemic has been re-evaluated. Some industries were virtually paralyzed due to a shortage of production workers, port workers, and healthcare workers. “It went from a marginalized worker to a core worker in an instant,” Bragstad said.

Now, if companies want these newly important workers to stay with them, they need to adapt the skills to their needs. According to GartnerAlready, workforce management software vendors are adding features such as contactless commuting records, health check questionnaires, contact tracking, office reservations, and vaccine tracking to respond to new demands raised by COVID-19. Functions such as sending a message to workers who do not have a corporate email address or conducting a survey with structured content to measure job satisfaction have also emerged.

Support work flexibility

According to Bragstad, flexible and customizable schedules are of particular importance to field workers. Info’s client Bank of America, for example, was running out of experience in its lending department. Accordingly, an internal work board has been created to support employees in setting shift hours.

Pilot Flying J, which operates 750 retail stores and gas stations in North America, allows mobile workers to check commuting, manage schedules, change work schedules or claim paid leave from their smartphones. “Before that, employees had to stop by the office to stamp their commute, which was tens of thousands of hours a year,” Bragstad said.

The category of field worker management can be expanded further. Ashley Furniture complements e-mail communications within its stores with a variety of signage. Bragstadt said, “The company put it on the wall of the office and used an internal bulletin board to ensure that all employees had the same message. It was a kind of omnichannel communication strategy. It was done so that you can feel the

The principle of ’employee first’ in scheduling is also gaining momentum. Stockholm-based scheduling software company Quinyx has raised more than $100 million in venture capital, the founder of which was a former McDonald’s employee. He started a business after experiencing firsthand how inconvenient the old scheduling application of a fast food restaurant is. The company’s software uses artificial intelligence to optimize employee hiring and create schedules based on when employees are available and when the schedule requires them. There is also an instant chat function, so you can chat with managers as well as employees at any time.

When I Work, a software company that developed a so-called ’employee-first’ scheduling platform and has now sold more than 200,000 locations, recently raised an additional $200 million. Legion Technologies, which finds a balance between the number of employees required and the work schedules that employees prefer, also received more than $85 million in investment. The company claims its software not only increases efficiencies, but also cuts employee turnover by 25 to 40 percent. This growing importance of ’employee-first’ scheduling suggests that more than half of American workers may see pay cuts when they want more flexibility in their work schedule. several findings I also go with the Mac.

Companies that want to go one step further and improve the management of field workers need to consider real-time payroll. “By introducing a service that allows employees to check their pay in real-time,” Bragstadt said, “we can reduce payroll errors as well as employees’ paperwork. In the gig economy, everyone wants to find a job right away and get paid right away. “I want to work as many hours as possible and get paid right away,” he said. With the U.S. retirement rate hitting an all-time high, this demand from field workers may be natural. [email protected]

Source: ITWorld Korea by

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