TAP warns affected customers of “risk of illegitimate use” of data after cyberattack


TAP is warning customers affected by the computer attack on the company, whose data were published, that this disclosure “may increase the risk of its illegitimate use”, calling for attention to suspicious communications.

In the email sent to customers, the carrier recalled that “it was recently the victim of a cyberattack, an act promptly communicated to the various competent authorities, with which TAP is actively collaborating to investigate what happened”, reiterating that “measures and appropriate cybersecurity procedures for this type of event with the support of a specialized international company leading the industry” and that “the measures adopted ensured data integrity and the safe operation of all the company’s systems”.

In the email, the company indicated that “containment and remediation measures were taken immediately to protect customer data”, stating that “the ‘hackers’ published the following categories of data in relation to a limited number of customers, among which includes: name, nationality, gender, address, email, telephone contact, customer registration date and frequent flyer number”.

“Disclosure of personal data through public means can increase the risk of its illegitimate use, namely to obtain other data that can be used to compromise computer systems for fraudulent purposes (phishing)”, warned the company.

“Although the ‘password’ for accessing the reserved area of ​​Miles&Go or the customer is not included among the personal data compromised, as a precaution, we recommend that you check the security conditions of access to your reserved area, namely using a strong password and changing it with some frequency”, the company appealed, recommending that the customer “be aware of unsolicited communications in which personal information is requested and to avoid accessing links or downloading files from suspicious email addresses”.

“We are very sorry that your personal data were included in this disclosure and for any inconvenience that this may cause you”, said TAP, also reaffirming its “commitment” to the protection of personal data and adding that “measures of enhanced security” of the data.

As Lusa reported earlier this afternoon, the Judiciary Police (PJ) “is following from the first moment” the computer attack on TAP that took place in August and which in the last few hours led to the online publication of files with personal data. of airline customers.

“We are in liaison with TAP and the National Cybersecurity Center (CNCS), especially with the victim. However, since there is a crime (of this nature), it is the responsibility of the PJ and we are the ones who assess the collection needs information”, a source from the criminal police agency told Lusa today.

According to the Público newspaper, the Ragnar Locker group of ‘hackers’, which had claimed responsibility for this computer attack at the end of August, published ‘online’ on Monday night personal information allegedly belonging to 115,000 airline customers. and threatened to release more data.


Source: Correio da Manhã by www.cmjornal.pt.

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