Serbia among the 10 countries that have made the most progress in the digitalization of public administration – Economy

In this year’s UN report, which monitors the development of electronic administration in the member states of the world organization, the Electronic Administration Development Index of our country was evaluated with the highest rating.

With this, Serbia was included in the group of 10 countries that have made the most progress in the digitization of public administration, it became the best in the region and is among 40, out of 193 countries in the world.

On this occasion, Mihailo Jovanović, Director of the Office of the Government of Serbia for Information Technology and Electronic Administration, emphasized in the Magazin program on the first day of Radio Belgrade’s program, the importance of the fact that the UN report stated Serbia’s significant progress in the development of electronic administration. RTS.

He reminded that the Government of the RS has set digitization as one of its priorities and that the Office has become an efficient service for citizens, who recognized this.

Jovanović, based on everything that has been done so far through the development of eGovernment infrastructure, assessed that there are good conditions for more efficient development of electronic administration and electronic services.

“We know that there is still a lot of work to do, our focus will be on new services, on improving the quality of existing ones and on user education, which means making it easier for citizens to use electronic services,” said the director of the Office for IT and eGovernment.

Jovanović stated that Serbia is in 26th place in the world and ahead of 16 EU countries, in terms of the level of development of electronic services.

He emphasized that they are highly rated, and that during the covid 19 pandemic, we had one of the most effective digital systems for registering citizens for vaccination.

“The degree of development of electronic administration is measured by the number and quality of electronic services that we offer, and every day we have new services for citizens on the website of e-administration,” says Jovanović.

He clarifies that the electronic participation index measures the participation of citizens in the adoption of legal and by-laws, he points out that there is an electronic consultation portal where all proposed laws and by-laws can be viewed on which citizens can give their own comments.

In this segment of electronic administration, we are in 15th place in the world.

Users of the services of the Office for IT and electronic administration are citizens, the economy and the state.

Photo: Office for IT and eGovernment

Citizens are dominant, about one and a half million people are registered on the e-government portal who have used a service at least once, specifies Jovanović and states that digitalization further improves the efficiency of public administration – many electronic services are aimed at this, and employees in the state administration do not ask for it. additional papers and documents from citizens, but that they can obtain them electronically.

One of such services, the director of the Office for IT and Administration points out, is Bebo Welcome to the World, where parents can give the child a name, get a JMBG number, apply for health insurance, get parental allowance.

According to him, citizens recognized these services and gained trust in electronic administration.

The most frequent users of electronic services are relatively younger people and parents, explains Jovanović and says that, during the covid-19 pandemic, the only way for children to enroll in kindergarten was through the eVrtić service.

Later, this habit continued, parents now only electronically enroll their children in kindergartens.

This year, for the first time, the Moja srednja škola portal was established for high school enrollment, through which parents could do everything related to enrollment completely electronically – from wish lists, objections… Jovanović notes.

He adds that electronic scheduling of services related to the extraction of passports and identity cards has become common.
Mihailo Jovanović emphasizes that the Office has compiled a list of all services that the state provides to the economy and that they are digitized on the eGovernment portal.

According to him, currently the services of the Plant Protection Administration and the Tobacco Administration, the Ministry of Interior, are mostly used…

And next year, on the eGovernment portal, numerous services related to the economy, i.e. obtaining permits and consents, will be available.

The office, he explains, is in constant communication with citizens, and through communication with them it analyzes services and their quality, and uses their opinions to improve services.

Mihailo Jovanović indicates that the Office is particularly proud of the many services it offers, and he singles out the possibility of exchanging a driver’s license without going to the MUP.

He points out that the data centers in Belgrade and Kragujevac are, from an infrastructural aspect, the most important projects of the Office – they store data and equipment and develop electronic administration.

The center in Kragujevac is of regional importance, has a large capacity, and was built according to world standards. Some global IT companies also store their equipment and data in it, says Mihailo Jovanović.

He says that the Office for IT and eGovernment has serious plans – by the end of the year, new electronic services will be introduced that will simplify communication between citizens and the state.

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Source: Dnevni list Danas by

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