The company 1Millionbot has created “Salva”, a chatbot based on Artificial Intelligence that will solve doubts about the anti-Covid vaccine.
Nowadays, technology and Artificial Intelligence have become the great allies of the health sector. The global crisis caused by Covid-19 has revealed this more than ever. Given the shortages of personnel and human reach that can occur in situations with a volume of affection that collapses the system, automated solutions and virtual tools can be the best support. In this context, The Alicante company, committed to fighting the coronavirus, has developed a virtual assistant dedicated to informing and managing the vaccination process in Spain.
What does “Salva” consist of?
is the name that this chatbot will have, the second that the company has developed since the pandemic began in March (the first was “Carina”, dedicated to answering questions about COVID). “Salva” has the objective of alleviating the saturation of the health system through a response system that allows you to inform, personalize appointments, reminders and locations; in short, everything that concerns the organizational management of vaccination.
Its system is based on Artificial Intelligence (AI), a configuration that allows information to be shared about the vaccination processes in each geographical area, providing support to the Health Service of each Autonomous Community when it comes to distribute and manage the corresponding appointments 24 hours a day. In the same way, the assistant is also in charge of the vaccination certificate and sending reminders to users, something that is facilitated by its compatibility with apps and social networks such as WhatsApp and Telegram.
The need for technologies that streamline and optimize recovery
The delays of the autonomies, the Filomena storm and other administrative complications are slowing down the vaccination process, whose objective is to reach 40 million doses applied in just six months to achieve the “herd effect.” Celia Sánchez, CEO of the firm, stated: «At 1Millionbot, after Carina’s experience, we are very clear that helping vaccination to be rapid and mass must be the top priority. Each day of delay is another day of pandemic and economic crisis and we must help overcome COVID as soon as possible ”.
The 1millionbot technology team adds: “In the end, users surprise you with doubts and questions that have not been foreseen and that are generated based on a new situation or evolution of COVID (…). Carina has taught us that citizens change their fears, doubts, and needs in a dynamic way. Anticipating problems is key”.
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Source: Marketing Directo by www.marketingdirecto.com.
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