The Municipal Office of Consumer Information (OMIC) of Martorell, with the support of the Local Consumer Network of the Diputació de Barcelona, has activated a campaign in order to inform and prevent the public of cases of fraud in the visits of installers. Be wary of unexpected visits from installation companies that come to your home to perform a gas inspection, if you have not expressly and previously requested their service or these visits have not been notified to you by your supplier.
In the face of queries and complaints from butane gas users about the overhaul of facilities and under current regulations, it is important to remember that the periodic overhaul of fixed butane gas installations must be done every five years. The holder is the one who must request the regulatory review from a trusted gas installation company. The gas inspection can be carried out by any installer authorized by the Territorial Services of Industry of the Generalitat de Catalunya, who must have the corresponding accreditation card.
When a technician from an installation company shows up at your home to carry out a check, know that your natural gas, butane or propane supplier will inform you, a few days in advance, of the planned inspection date. He will send you a written communication or put a notice on the property where there will be a toll-free number for possible date or time changes.
The technician of Commerce, Markets and Consumption of the City council of Martorell, Ferran Riera, comments that it is “a recurrent swindle, that often happens in the old quarters of the towns with the old people. As the years go by and the information grows, it is perpetuated and we want people with four simple recommendations to be self-sufficient enough to stop these fake visits and avoid trouble. In case of doubt, you can contact the Natural Gas Office, the Repsol Office or the Martorell OMIC at 93 7753752 ”.
Ferran Riera, tècnic Comerç, Mercats i Consum Ajuntament de Martorell
For natural gas inspections, the amount is set by the administration and will be charged to the supply invoice. Do not give cash or use your credit card to the company that inspects you.
In the butane or propane gas inspections, check that the company for which the operator works is registered in the RASIC (Register of Industrial Safety Agents of Catalonia). Consult and compare prices with other marketers. Prices are free, not applied by the administration. Before you can accept, your certificate must be expired or about to expire.
You can pay in cash or by any means you agree with the installation company. – Remember that the maintenance contract for boilers and butane gas is optional. Do not sign any documents if you have not read them before.
Source: Web de notícies de l'Ajuntament de Martorell by martorelldigital.cat.
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