Rainier presents a program to improve customer service

Low Cost undertakes to return money to its customers, within 5 working days, for flights canceled as part of the program, in addition to easy access to the app to perform various operations

Rainier presents a program to improve customer serviceRyanair plane. Photo by Ryanair

Rainier (Ryanair), the Irish low-cost carrier, with the largest fleet of aircraft in Europe, which will fly 225 million passengers by 2026, announced yesterday (Thursday) a new program aimed at improving customer service (improve customer service). The plan includes a refund for canceled flights, within 5 working days. The confirmation and access to refunds will be displayed in Rainier’s digital wallet within 24 hours of the request.

In addition, the company announced a Travel Day app (.Day of Travel App)– Help with the app that will include videos and live webcasts from the company’s operations center with reports and updates on new departure times or flight routes in case of disruptions and cancellations of flights. Also, updates from airports on the terminal and departure gate of flights. “Easy access to the app” for boarding passes, permits and other travel documents.

The digital wallet (myRyanair wallet) Allows passengers to book flights, see real-time updates on refunds and store travel documents. The airline will also offer a digital self-service center (Digital Self-Service Hub), Where passengers can solve problems “without contacting customer service staff”. The center will offer “enhanced chat, of frequently asked questions and new help videos” for customers.

The panel advises six-person clients, meets twice a year, and is created to offer “in-depth feedback to drive continuous improvement of clients” and provide “recommendations for future customer-led initiatives.”

Marketing Manager, Dara Brady (Dara Brady), said: “We are pleased to launch these innovative enhancements to customers who will upgrade their travel experience. These enhancements, driven by customer feedback, allow passengers self-service online when changing flight dates or passenger names, updating contact information or adding luggage / seats. For clients who need additional assistance, there is interaction in conversations / emails / chats / social networks and receiving live status updates online. ”

“Our new travel day will make travel easier and hassle-free with live updates on departure times, terminals and specific exit gate details. In a small number of cases where there will be disruptions, customers will receive regular updates including live video and webcasts from our operations center to ensure they are as up to date as possible on what is happening and how the problem will be resolved. In rare cases of cancellations, customers who request a refund will now receive approval and access to myRyanir within 24 hours and a refund within 5 working days, ”concluded Dara.

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