Pplware’s Office – Clarify your doubts here

This week at the Pplware office we have the following themes for questions asked by our visitors:

This office intends to clarify the main doubts that are transmitted to us by Pplware readers and visitors, in all platforms, places and addresses where we are already represented.

The choice of questions is made in such a way that as many topics as possible are covered and those that we find most relevant and interesting are presented.

The answers presented reflect our understanding and are intended to present possible solutions. However, we count on our readers to complement, enrich or even contrast them, so that they become as rich and complete as possible.

To continue this section, we chose a few more questions that were received in the official email of the Pplware Consultancy.

Want to send a question to the office? read how can you do it at the end of this office!

How can I use an extension blocked by the antivirus?

I would like to know how to unlock extensions blocked by chrome’s initiative and by avast secure browser for allegedly containing malicious software.

Note that this is an extension that allows you to download multimedia content from video sites, which were installed from google’s own extension store.


Joseph Bras



If Chrome and Avast blocked this extension, there would have been a reason to. It will probably be collecting data from you and your PC, without being aware of it.

Consider that being really wants to make this “movement”, contrary to what the browser and your antivirus are recommending.

Security issues often come when we start making exceptions and allowing certain apps or browser extensions.

We quickly become vulnerable and have ports open on the PC and browser, which is halfway to serious problems.

If you really want to have this functionality, then look for another less dangerous extension or try to find a service on the Internet that allows it.

[Respondido por Pedro Simões]

How can I send the image from my tablet to the television?

Good morning,

I recently bought a Tab A7, but I can’t “send” the tablet image to the TV (also Samsung), because the tablet doesn’t recognize the TV (UE55KU6000K model).

Can we help?


Best regards

Eduardo Marrafa



There are some preconditions for this operation to be carried out. It is possible that you already know them and that, better than that, you are already using them. However, I reinforce them so that nothing is forgotten:

  • must use the same local network for tablet and TV
  • if you use the TV connected via a network cable, it is important that you experiment with the TV connected via Wi-Fi. The reason is simple: there are routers that make a distinction between the Ethernet and Wi-Fi networks, limiting the passage of “magical” packets ” that allow detecting the existence of devices on the same network. So, before trying to figure out if your router has this limitation/feature, the easiest thing is to simply use the same network

Then, taking into account that the screen mirroring option is active on the TV (it is important to test with other devices), just expand the controls bar on the tablet and choose the Smart view or Screen mirroring option, depending on the software version on the tablet . If the option is not active on the TV.

On the TV side, after starting the sharing, just accept the request to start viewing the tablet screen.

More information here:

[Respondido por Hugo Cura]

Are there any operators that offer Internet-only packages?

good dear ones,

I don’t watch television, nor do I use a landline for anything. Most of the time I use youtube or netflix. I would like to hire only an internet service as it has existed for many years with Telepac, Clix or ONI – only and exclusively internet – no telephones, TV channels or mobile internet.

I’m spraying myself for the technology used, be it 5G, copper, fiber, they could even be wires hanging from the pole. I don’t care if the operator has a base of operations in Portugal or abroad.

What I really want is to see youtube and netflix without paying extra, or being supportive of operators, I need a router and a monthly fee of less than €25!

Does such a thing exist in Portugal?


Ps: Yes I’ve seen Woo but the price is too high.


Pedro Correia



A quick search of the 4 main operators found 3 alternatives that you can evaluate to have Internet only in your home.

We talk about packages M1 Net 30 from MEO and NOS1 of NOS. Each of these offers 30Mbps download and 3Mbps upload, for just €24.99.

Both packages offer an upgrade to 100Mbps for another 2 euros. You should/may consider this upgrade.

Finally there is a pacote will give NEW, which for €22.50 gives you access to a 250Mbps connection. Note that this operator has geographic restrictions.

As for Vodafone, we have not found any package that only has Internet access.

Another alternative will be a 4G connection, which you can then place in a router that supports SIM cards.

[Respondido por Pedro Simões]

Is 5G really missing in a new smartphone for now?

Good afternoon,

first of all congratulations for your constant support, in the dissemination and evaluation of technologies, I appreciate it very much, and it has already resulted in excellent purchases.

But what brings me here is the following: I’ve been analyzing existing mobile phones, in terms of quality and price, with a focus more on photography.

I found a Mi 11lite, on an online shopping site (Amazon), less than 50 EUR from store No, approximately. I found a good buy.

But, in a coffee conversation, I came across the following observation “…you will have problems viewing videos on the 5G network…”.

The phone in question is 4G, and both the processor, and GPU, seem to me very good, not believing that there are any difficulties in viewing videos.

What is your opinion on the observation? Does something transcendent fail me?

Thank you for your attention and sympathy, Rodolfo Sousa



This comment does not seem logical. The 5G network is an access network, that is, it is what guarantees access to the Internet. Whether 4G or 5G, access is guaranteed to the smartphone.

As for videos that are on the Internet, these will work correctly, whatever the connection. Even on a 3G connection. What can happen is that these videos take a few more seconds to load, but then they work without problems.

There is also the issue that the videos hosted on the Internet have their download speed limited to the server that serves them.

In addition to this, there is still the issue of not yet having a functional 5G network in Portugal. Operators and brands are betting on this technology, but it cannot be used yet.

So, and if you’re interested in this smartphone, it doesn’t seem to us that the lack of 5G is a limitation.

[Respondido por Pedro Simões]

Why is there such a big difference in the size of Android and iOS apps?


I’m from Mozambique… I have a vision

I’m an Android user and I know more +- the iPhone, I find them interesting too, both OSes have advantages and disadvantages

I understood at the time that one of the disadvantages of using the iPhone is that the app sizes are large, and those who can’t always have the internet will have to make an effort

FOR EXAMPLE: WhatsApp on Android is about 40 MB and on iOS, iPhone is 180 MB

Facebook lite on Android is about 2MB, and on iPhone it’s about 28MB

And yet?

Jorge Vasco



Yes, what you are referring to is precisely what happens. Generally, app installation packages for iOS take up more space compared to Android. There are several reasons for this to happen, mainly related to the technologies used to implement the app and the standards and implementation techniques required by each of the platforms. As for that, nothing to be done.

So, yes, between Android and iOS, if Internet access conditions are very strict, an iOS user will need a larger amount of data to install the equivalent app (it can’t be said to be the same).

[Respondido por Hugo Cura]

Can you tell what is this error that is coming to me in Windows?

Good afternoon,

You were recommended by a follower of yours and I spoke to you on Instagram and you gave me an email so I could talk to you.

I recently bought a Lenovo Legion 5 and I got an error (attached) when I turn on the notebook.

Is there any way to fix this error?


Ricardo Moreira



The location shown in the error is a user’s temporary folder, generally used for program installations or uninstallations.

Then, looking at what is actually triggering the error, which is RunDLL, it is an error that typically occurs when a program is forcibly uninstalled or removed (by the user or by an antivirus), if you follow the normal uninstall procedure, and so there are “leftovers” that hang, like scheduled tasks or bootstrappings.

To fix this type of problem, you must use software such as Malwarebytes or Ccleaner (among others), which are able to do all dependency checks on startup and, if invalid, are removed so that unwanted errors such as this.

There are also two other ways that usually get good results in fixing this type of problem:

  • identify a program that is improperly trying to start at Windows startup. Just open the task manager (Ctrl+Shift+Esc) and on the Startup tab try to understand what software it is. If successful, disable it
  • open the Windows registry (Start > search for “regedit” > open), and search for “WDJCKL”. Any results that are found should be removed.

Good luck!

[Respondido por Hugo Cura]

Now that the chosen questions are presented and the answers given, we ask our readers to comment on them and to contribute any additional information they deem necessary.

Any and all questions you would like to see answered here should be posted on the exclusive communication channel dedicated to the Pplware practice.

We are talking about the email created for this purpose: consultorio (at) pplware.com. This is the only reception point for the questions you send us. Use it to send us your questions, doubts or problems. Your answer will come out very soon.

Remember to use email office (@) pplware.com to send us yours questions

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