Plus it has a breakdown. Problems with access to services cover the entire territory of Poland

Taking into account all signals about problems in the Plus network, these started around 11:30. Devices operating in this operator’s infrastructure either do not search for a base station reporting a permanent lack of coverage, or log into it – but without access to the mobile Internet. Moreover, there is a problem with making phone calls – they are either broken or do not come to fruition at all.

Also read: MBank failure: problems with the operation of the bank’s online version

Downdetector is also reporting the problem on the Plus network. In a tweet, he indicated that many users have difficulties accessing the operator’s services:

Information from downdetector.pl

Plus network failure. What is not working?

As can be seen from the signals that reached the editorial office of Antyweb, as well as on the basis of our personal experiences (my phone currently has problems with the Plus network) – there are such problems as:

  • Logging on to the network
  • Problems with checking the status of services
  • Inability to use mobile internet
  • Unable to receive / send SMS messages
  • Inconvenience when making and maintaining phone calls

The editorial office of Antyweb has already asked the Plus network for a comment on the failure. We will inform you about the progress in removing its effects in this post. Based on data from Downdetector.pl, the scope of the problems covers the entire territory of Poland and users using roaming services in other countries.

12:45 hour – is there still a failure in the Plus network?

We continue to monitor the situation in the Plus network. Currently, you can see that the operator is working on restoring access to services that have suffered from the failure. Users all over Poland report to Downdetector about problems accessing infrastructure features such as mobile internet or the ability to log into the network. We still haven’t received any comment on the crash – we expect this to be released to us after all the inconvenience is gone.

We also asked for information on the crash on Twitter. At this point, Plus also has not released any communication that would explain the current state of affairs.

Access to mobile internet appeared on my private phone for a moment, but after a while it disappeared. If it is already possible to use the resources of the Web, it works incredibly slowly and I simply cannot use applications or websites comfortably.

There was a response from the Plus network. So far, the operator has only reacted on Twitter. Our analysis shows that some users still have problems with various services. It was not possible to make calls around 3 p.m., among other things. From time to time, some of our readers send us e-mails and DMs on social media, which indicate that not everything is working as it should.

If you have any problems with the operation of the Plus network – let us know. Thanks to this, both we and the operator will know if all the problems resulting from the failure have been averted.

We are waiting for the official e-mail response of the operator

Plus, he has not yet replied to our e-mail, which was sent by us just after the problems on the network started:

Dear Sir or Madam,

Readers of the Antyweb website report to us that there is a current failure in the infrastructure of the Plus network. We also feel its effects – my personal phone does not connect to the mobile Internet and there are difficulties with making connections / logging into the network. In connection with this incident, we kindly ask you to provide us with a comment on this matter: what was the reason for this failure, whether it has already been removed (or when it will be removed) and whether users can count on any compensation due to these inconveniences.

I will be very grateful for providing the editorial staff of Antyweb with such information.

Taking into account the fact that some users still have problems with Plus, the question of compensation is absolutely justified. For example, in my case – the inconvenience appeared in the midst of a very important project that required me to communicate with several people by phone. It is true that I had backup devices and methods of accessing the Internet – nevertheless, the inability to conduct calls was especially troublesome for me.

As soon as there is official information from Plus, we will inform you immediately.

The entry will be updated. More information about the breakdowns in the Plus network will be available soon


Source: AntyWeb by antyweb.pl.

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