As we all know all too well, each new console at launch brings with it a series of issues capable of affecting some of the consoles sold to the public; in some cases we talk about problems related to software and therefore easily solved with some patches, but on other occasions we may find ourselves faced with hardware defects potentially capable of taking our shiny gaming machine to the other world. Well, not even PlayStation 5 and Xbox Series X / S have managed to break this unwritten rule, with numerous players who in recent months have highlighted the problems encountered from time to time and to which both Sony and Microsoft have sought – and they are trying – to remedy.
Although both companies have set to work to try to put a patch where necessary, it seems that Sony is having too many difficulties with its DualSense, the PlayStation 5 controller that has been able to make players talk a lot since the announcement. . Going more specifically, in fact, the law firm Chimicles Schwartz Kriner & Donaldson-Smith (CSK & D) has initiated a class action related to the drifting problems encountered with the DualSense, a defect of the controller not unlike what we have already seen with the Nintendo Switch and its Joy-Con.
According to the study, the drifting problems encountered in the DualSense PlayStation 5 were known to Sony well before it put the console on the market, since for the construction of the new controllers the analog sticks were used that were already exploited for the DualShock 4, which for years had presented various problems related to drifting. In addition, Sony has been accused of having provided inadequate assistance to customers, at times almost moving against them, requiring very long waits for repairs and a long verification process – including countless pre-recorded phone calls and e-mails sent automatically – designed to dissuade customers from carrying out the procedure necessary to send the DualSense for assistance.
Given the situation that has arisen, the law firm therefore requested that its clients be compensated for both moral and material damages. At the moment it seems difficult to imagine how the class action will go on and, above all, how long it will take for a final response to be reached, but considering the similarities with Nintendo’s Joy-Con, you can get an idea in broad terms of the situation. For the moment, however, we can not help but wait, certain only of the fact that now Sony, with its PlayStation 5, finds itself having to face yet another cat to peel.
Source: Tom's Hardware by www.tomshw.it.
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