Pickup point managers complain about new Wildberries fines for defective goods

Pick-up point (PI) managers working with Wildberries began to complain en masse about the new rules for receiving goods, which make the pick-up point employees responsible for the rejection. The company collects 20% of the cost of defective goods from the points of issue, while officially Wildberries does not comment on the situation.

Pickup point managers complain about new Wildberries fines for defective goods

At the end of August, the company began to implement a program in test mode, which provides for the return to sellers of part of the cost of defective goods. At the same time, the marketplace completely abandoned the disposal of marriage.

Pickup point managers had complaints about the company’s innovations: one of the representatives of the Wildberries pickup point turned to the editors of RB.RU and said that 20% of the price of defective goods was collected from the point of issue. At the same time, PVZ employees are prohibited from opening packages during the reception in order to identify defects.

The problem is confirmed by other partners of the marketplace. AT Telegram channel “WBPoint Training” employees of distribution points write that even in cases where a defect is discovered by a client at home, and it is returned with an approved return request, a percentage of the cost of such goods is also collected from the pickup point.



In addition, managers claim that one and a half to two hours are allotted for receiving goods, and if the manager does not fit into this time, a fine is charged for every minute. At the same time, a more detailed check of each receipt is now required from the employees of the pickup point, but additional time is not allocated for this.



Wildberries did not respond to a request from RB.RU and did not comment on the situation. Representatives of other marketplaces note that they do not use the practice of imposing fines on pickup points for defective goods.

“In Yandex.Market, the owners of the pickup points are not responsible for the defect if the packaging of the shipment is not damaged. The owners of the PVZ, of course, are responsible for the items they store until they are issued to the client, but not for the marriage, since they are not able to check the contents of the parcel and must only make sure of the quality of its packaging. If the buyer, having opened the order, discovers a marriage, while the packaging is not damaged, the seller is responsible, ”Yandex.Market explained to RB.RU.

Ozon also said that they do not penalize partners for defective goods. The company noted that they deal with each particular case separately and find out what kind of damage the product has. According to a representative of the marketplace, video surveillance cameras have been installed at the points of issue of orders. Thus, if there is a suspicion that damage was received during the receipt of the goods, it is possible to review the records and determine the degree of responsibility of the pickup point employee.

“Transportations with goods arrive at the point in container boxes, which can be opened with the driver and check the contents. Most of the goods are packed in the factory, transparent packaging. Thanks to this, the employees of the point can immediately determine the integrity of the goods, if the goods are still damaged, they indicate the reason in the system, ”explained in the marketplace.

The fight against counterfeiting is one of the most unpleasant problems of online trading platforms, Roman Etkind, an expert in international financial markets at the Finmir marketplace, believes. According to him, the partial transfer of responsibility for marriage to the PVZ would simplify the work of marketplaces.

According to the expert, an effective step towards the fight against counterfeiting was the unification of marketplaces in the Association of Internet Trade Companies (AKIT) that took place in the summer, which makes it possible to block unscrupulous sellers on three key online platforms.

Cover photo: Sergei Elagin / Shutterstock

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Source: RB.RU by rb.ru.

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