According to the regulator, the rise “is associated with the effects of the Covid-19 pandemic”, since in this context, “e-commerce has suffered the biggest increase in recent years, reflecting the confinement of the population and the closure of commercial establishments”.In 2020, notes Anacom, “about 45% of individuals reported having used e-commerce in the last 12 months, 5.8 percentage points more than in 2019”. The data reveal that of the total orders processed, 66.8%, or the equivalent of almost 50 million, were national, while 22.9% originated in other countries. 10.3% were originated in Portugal and sent abroad. In total, international orders represented 33.2% of traffic.
In terms of revenues, 50.5% were generated by domestic orders, 17.6% by incoming international orders and 31.9% by outgoing international orders. International parcels accounted for close to half of parcel services turnover.
Parcel services generated total revenues of 385.8 million euros for companies providing the service, 25.6% more than in 2019.
Each order generated an average revenue of 5.17 euros, which means a drop of 0.2% compared to the previous year. National orders generated an average unit revenue of 3.91 euros, while international orders received generated 3.98 euros. International outgoing orders generated 15.96 euros, on average.
With regard to the workforce, 14 810 workers were associated with the provision of parcel delivery services, 3% more than in 2019. Of these, 78.5% are employees of the CTT Group.
The number of full-time workers represented 84.5%, while part-time and temporary workers represented 2.7% and 12.8% of the total, respectively, reveals the regulator. The number of temporary workers increased
34.3%, while the number of part-time workers increased by 6.2%, and the number of full-time workers decreased by 0.6%.
The report covered 10 companies that provided services in Portugal, with at least 50 people employed.
Source: Jornal de Negócios by www.jornaldenegocios.pt.
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