operator communication challenged in court

The consumer association Familles Rurales is attacking the 5G of Free Mobile by taking legal action against the operator. She accuses him of unfair commercial practices.

The communication carried by this operator poses a problem in that it lets consumers believe a performance gain that all ‘5G’ frequencies are not able to offer at the present time.

In the line of sight of the association, the communication of Free which would be potentially misleading. ” It does not allow consumers to understand that all 5Gs are not equal, that each has its own specificities that have an impact on speeds, latency or penetrability within buildings. “, writes Rural Families.

According to Arcep’s 5G deployment observatory, Free Mobile leads by far in the number of 5G sites opened commercially. An advance by capitalizing on the 700 MHz frequency band which allows it greater coverage.

However, if the low bands provide better surface coverage and inside buildings, the speeds increase significantly with the high bands such as the 5G core band at 3.5 GHz. Note that on the 3.5 GHz band, Free Mobile is still the second operator to have switched on the most sites for 5G.

Not just Free Mobile

Apart from Rural Families, the UFC Que-Choose has already given notice Bouygues Telecom, Free Mobile and SFR to change the presentation of their cards for 5G, and by asking Orange to provide technical details on its communication.


As for the national association for the defense of consumers and users CLCV (Consumption, housing and living environment), it sued Orange and SFR for deceptive commercial practices. She criticizes them for a lack of clarity in pre-contractual information and a lack of transparency on 5G coverage with eligibility.


Source: GNT – actualit├ęs by www.generation-nt.com.

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