Now telecom department will give big relief to customers, will get rid of paper documents

New Delhi. In India, where most of the departments are on the path of digitization, the Department of Telecommunications has also stepped on the path of going digital. The Department of Telecom has allowed telecom companies to digitize customer application forms. This will make it even easier to update customer data. The move will also free the telecom operator from the system of submitting and retaining the Customer Application Form (CAF).


Permission granted for scan copy:
According to the DoT guidelines for digitization of CAFs issued on Monday, “Telecom Service Providers (TSPs) are permitted to retain digitally scanned color copies of paper based CAF documents.” Digitally scanned copies of CAF documents should be kept safe for all active customers. The CAF documents consist of the CAF along with the documents of identity and proof of residence.

No longer a problem with keeping documents:
Service providers had to handle many types of documents with them, after digitization, this problem will end in front of service providers.
Till now, telecom companies were required to retain the digitally scanned copies of CAF documents for a period of three years in case of disconnected customers. “The paper documents can be destroyed after digitization,” the guidelines said. However, it will need to be preserved on the instructions of law enforcement agencies/courts. DoT said that there is no need to audit the documents along with the paper application form.

What will change:
The government has done away with the need for companies to keep physical documents. Now mobile companies will keep all the documents or forms of customers in digital format. If the old form is also filled then it can be scanned and kept in digital form. Till now telecom companies had to keep all the documents of consumers in physical form, but now its condition has been abolished. Earlier all the documents were audited. Warehouses were built to store papers.

Now all this work will become digital and the work of auditing will become easy. There will also be no need for a warehouse to keep the papers, this will reduce the cost of making new customers to the companies, this step of the government will give relief to the telecom companies.


COAI welcomed the move:
The Cellular Operators Association of India (COAI), an organization of the telecom industry, has praised this step and said that the fast moving of the country in the field of digital, the work of moving papers in digital format is an important step in that direction. Is. With this, an electronic database will be created with the telecom companies, which will lead to ease of doing business.

This will help in faster delivery of services to the customers and make the entire system eco-friendly. The physical documents of telecom are called CAFs which have great importance. If any rule related to documents is violated, then companies are fined up to Rs 1000-50,000.


Source: Patrika : India's Leading Hindi News Portal by www.patrika.com.

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