“Non-face-to-face is the trend”… Food and restaurant industry spurs introduction of unmanned service

Active introduction of services using robots such as Our Home, BBQ, and Foodville
Unmanned cafes and unmanned restaurants are accelerating after the aftermath of Corona


[서울=뉴시스] Reporter Kim Dong-hyun = As the fourth pandemic of Corona 19 is in full swing, the retail and restaurant industry is attracting attention as they are trying to introduce various unmanned services for customers who are reluctant to make face-to-face contact.

A service using robots is an example. Serving robot operation and delivery robot are still being introduced on a trial basis in some regions, but the prevailing expectation is that they can become a technology attracting attention in a new era with advantages such as safety, convenience, and high speed.

According to the food and restaurant industry on the 14th, our homeplans to introduce robots throughout the food service process. Through collaboration between human resources and robots, the company plans to improve the working environment and increase efficiency, as well as strengthen non-face-to-face customer service.

Our Home introduced a serving robot at Eleven CC, a golf resort located in Chungju, North Chungcheong Province, in March. This is to create a non-face-to-face service environment within the golf course food and beverage facilities.

The serving robot delivers food from the kitchen to the customer’s table through indoor autonomous driving and obstacle avoidance technology and 3D ultrasonic sensors. It can be divided and served in up to 4 compartments, and it can also be used to transport empty dishes to the sink.

Chicken Franchise BBQintroduced a self-driving robot ‘Foodbot’ at a store near Helio City, a large apartment complex in Songpa-gu, Seoul. CJ Foodvilleis operating a serving robot at the Seoul Station Branch of Cheil Jemyunso, a noodle specialty store.

Besides Lotte GRSVilla de Charlotte (Jamsil branch), TGI Fridays (Busan Gwangbok branch), and Pulmuone Food & Culture Cupboard (Pangyo branch) are also introducing and operating serving robots.

The emergence of unmanned cafes and unmanned restaurants has accelerated since the aftermath of COVID-19.

Cafe sweet‘Beat’, a robot cafe created by , is an unmanned cafe that operates 24 hours without permanent staff. It is operated by 100% non-face-to-face order payment, such as dedicated apps, kiosks, and mobile-based voice. Reducing unnecessary store waiting time with remote pickup notification through the app.

Pulmuone Foodshas launched an unmanned cafeteria service ‘Chochu Kitchen’ that regularly delivers healthy lunches through the unmanned sales platform ‘Chochubox’. Chuchu Kitchen is a smart unmanned restaurant service that receives pre-orders through a smartphone app and supplies lunches.

Our Home is expanding the number of stores in ‘Hello It Box’, a smart unmanned lunch box service. Helloitbox is an unmanned platform that sells fresh food, beverages, snacks, etc., including refrigerated and frozen lunch boxes. The plan is to expand the introduction to 10% of target stores by this year.

Helloitbox sells a variety of products that can be enjoyed as a meal or snack. Our Home on the Go (frozen lunch box), refrigerated lunch box, fried rice, instant cup rice, dumplings, pizza, hot dog, etc., as well as fresh foods such as sandwiches, salads and fruits.

Various payment methods such as credit card, mobile payment, and company welfare card can be used easily by anyone. Convenient cooking equipment such as a microwave oven is provided in the Helloit Box installation area to enhance convenience.

An industry official said, “Since Corona 19, as more customers prefer non-face-to-face, unmanned services are being activated.” “We will do our best to provide convenience to customers through various attempts.”

◎ Sympathy Press News [email protected]


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