NFON is increasing its presence in the European market of contact centers with Daktela technologies

  • NFON enters into a strategic partnership with Daktela sro, a specialist in technological solutions
    contact centers.
  • With the Contact Center Hub, NFON will strengthen its activities in the fast-growing European market
    contact centers as a service (CCaaS).
  • With this step, NFON is realizing its vision to become a leading European voice provider
    business communications.

NFON, the European provider of business communications in the cloud, and the leading Czech company for contact center technology solutions (CCaaS) Daktela today announced a strategic partnership in the field of contact center solutions in the cloud. The goal is to expand NFON’s CCaaS product portfolio and significantly expand this business area. The basis will be the all-channel product of the Contact Center Hub.

This solution will be presented for the first time at the Call & Contact Center Expo in London, between 16 and 17 November 2021. With the Contact Center Hub, NFON will offer a product in its key markets that enables target groups tailored contact center functions for large companies however, it is also suitable for medium and small businesses. NFON plans to make the solution available in the second quarter of 2022.

Dr. Klaus von Rottkay, Executive Director of NFON, explains: “European companies are under pressure to continue digitalisation, especially in the field of business communications, as it enables them to remain competitive. The user interface for communicating with customers is critical to success. While larger companies are sometimes one step ahead, many medium-sized companies are just beginning this important process. In partnership with Daktela, we can offer European companies a technologically exceptional solution in this field. Daktela is a strong partner that bears the ‘Made in Europe’ quality seal for our solutions. ”

Numerous studies show that the digitization of user interfaces is becoming increasingly important for businesses of all sizes. There is also an increasing need for professional but easy-to-use contact center solutions. The key criteria that the Contact Center Hub fully meets are the ability to establish contact through all communication channels (omni-channel communication), integration capacity, reliability and support.

Richard Baar, CEO and founder of Daktela sro

Richard Baar, CEO and founder of Daktela sro, comments: “We focused on the contact center market at an early stage. This market has its own specific characteristics, in particular high requirements for availability, support and a degree of flexibility. With our product, we quickly became the leading provider. We are now moving to the next stage of our expansion, together with NFON. ”

The CCaaS market in Europe in 2020 accounted for about 27% of the total contact center market with $ 778 million. By 2027, the average growth rate is projected at 17% per year. That equates to about $ 2.3 billion. Companies with 50 to 1,000 employees – NFON’s strategic target group – account for about 80% of the total CCaaS market in Europe.

Jan Forster, Head of Marketing, NFON

Jan Forster, Head of Marketing at NFON: “Although the market for UCaaS is still growing rapidly, the next wave of disruptions is approaching. Business communication not only means conventional communication in the form of phone calls, video conferencing and meetings, but will evolve along the company’s value chain. The strategic partnership between Daktela and NFON gives us the opportunity to exploit the additional market potential in Europe. Integration in processes and customer relations will be crucial for the further development of companies. We will map both aspects into our new portfolio structure. ”

More information on the website

Source: Računalništvo, telefonija – Računalniške novice by

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