New: Reply to direct messages in Google My Business on the desktop

Account holders can now reply to messages on their PC in their Google My Business app. The messaging feature is now available in the desktop app.

If one thing has become significantly more relevant in the past year, it is to be available to customers and to provide information flexibly. With new restrictions every few weeks, different opening times and security concepts, insecure visitors turned directly to the respective store when in doubt. Those who could be reached here and responded quickly were often able to satisfy their customers. Google now wants to support this and is also launching the messaging functions within the Google My Business desktop app.

Google My Business: Messaging via the desktop app

Previously, messages could only be answered on the move via the app. The new messaging feature on the desktop is now live, but not yet visible to everyone. That should change in the coming days. Barry Schwarz from SearchEngineLand shared a screenshot showing the messaging in the browser app.

Screenshot Barry Schwartz (Click on the picture to get a larger view).

After logging in, users see the new “Messages” button in the menu. The chats with customers are loaded with one click. Owners can choose between the different chats and reply to them.

Lots are already enthusiastic on Twitter. Finally, the feature makes the work of many Google My Business Accounts managers easier. Instead of having to answer customer inquiries via smartphone, you can now do this on your PC. This is often clearer and easier, as it can usually be typed faster on a keyboard.

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