The new Consumer Purchase Act makes it easier to complain about car purchases. This is how the law works for new and used cars.
Now car dealers can no longer get away sweeping formulations such as “sold as is” or “subject to misspellings”.
For 24 months from the purchase, it is the merchant’s responsibility to prove that a defect that is discovered did not exist upon delivery. Previously valid for 6 months. The law is the same for both new and used cars.
– For car buyers, this period is especially important because cars are both expensive and complex. Safety will be improved for everyone who buys used cars from car dealers, says Carl-Erik Stjernvall, expert at the consumer organization M Sweden.
Applies to “original errors”
It’s not easy to know which errors are covered by the seller’s liability, but the key word is “original error”.
– If you buy a car in the winter and in the spring discover that the AC does not work. Then it is reasonable to assume that the error is original, says Carl-Erik Stjernvall.
He also gives a clear example on the contrary, an error that could not possibly be original:
– Let’s say that the starter motor shuts down after eight months. That error may not have existed when the car was purchased.
It is therefore not possible to come after 18 months and request new brake pads. “Normal wear and tear” is not covered by the Consumer Purchase Act.
Right of complaint for 36 months
Your protection as a consumer document extends 36 months from purchase, but during the last year it is the customer who must prove that the defect existed from the beginning.
– We have a general right of complaint for 36 months. Incorrect information in a car ad is always original errors that can be complained about, Carl-Erik Stjernvall points out.
If a buyer discovers that car may not tow a caravan as heavy as it was in the ad, the purchase can be canceled for up to three years
Traction weight does not change, so it is easy to claim “original error”. The trader can also not fix the error, and thus the purchase can be canceled.
The new Consumer Purchase Act only applies purchases made from 1 May 2022. For older purchases, the old version of the law applies.
Everyone dreams of a car app that does not crash. Now the manufacturers are being pressured to make dreams come true.
The Consumer Purchase Act also applies to car apps
Car manufacturers and retailers can also not disclaim digital services and apps, even if you click “approve” under an infinitely long agreement. Your right cannot be waived.
The car’s app should simply work and be updated.
The organization Sweden’s consumers believes that the new law both leads to more consumers being right in disputes, but also to being forced to produce goods and services of higher quality.
When buying private individuals does not apply to the Consumer Purchase Act at all; not at either private leasing because leasing is a lease and not a purchase.
Source: Senaste nytt från auto motor & sport by www.mestmotor.se.
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