Motor Yacht Lotus case study

Lotus motor yacht case study

The luxury yacht Lotus has only one goal – and that is to provide maximum comfort to its guests during the voyage. The 45-meter yacht is equipped to accommodate 12 passengers and nine crew members and includes a modernly designed exterior with an interior signed by Zeff Design. In addition, the boat has facilities such as gourmet cuisine, a spacious jacuzzi and a gym on the sun deck. The yacht is available for rent at a price of 125,000.00 EUR per week.

Challenges for GFI Software and Zebra Systems

In addition to the expected demands placed on modern yachts, the modern needs of the people who will be staying on them should also be considered. This includes the need for secure internet access while at sea. For this reason, the yacht is equipped with GFI UTM Kerio Control solution, which ensures the smooth operation of all other parts of the system and ensures secure Internet access for crew members and guests. GFI Kerio Control is a firewall and the central point that connects and enables secure communication with all subsystems of the ship.

Another challenge for the yacht is getting technical support wherever you are. Given the mobile nature of the ship, quality distribution and a wide partner network are vital to helping customers with technical problems when they need it.

During the cruise, Lotus was far from his starting point, he was anchored in Croatia, near Trogir. Far from the GFI partner who designed the solution, the client / captain sought help from GFI Software manufacturer and regional distributor, Zebra Systems.

Including a local partner and a replacement device, Zebra Systems has done its best to maintain customer confidence in the quality of the equipment and guarantee maximum uptime even away from home. Additional logistical constraints due to the coronavirus pandemic did not affect the agreed level of support.

The captain of the Lotus yacht is Mr. Reynald Nero, an experienced world navigator of Australian origin with more than twenty years of experience in managing ships longer than 35 meters.

“Our technological partner, with whose help we established the system, is no longer in business. That is why we turned directly to the manufacturer GFI Software and the regional representative of Zebra Systems for help. In such a situation, in a foreign country, we were worried about how we would recover the system that is of great importance for any successful trip. The reaction of GFI Software, as well as its distributor and partner in the Adriatic region – Zebra Systems – gets our every recommendation. They were efficient, fast and reliable. After a few calls and emails, we knew the problem was going in the right direction. We have established contact with a local partner and the system has been repaired as soon as possible. Mr. Igor Velijević (hYperSEC, Times Computers doo) is a GFI Software partner from Zagreb who renewed our GFI Kerio Control system on the spot and enabled the operation of all other systems. “Confident and with a lot of experience, Mr. Velijević recovered our system and advised us on how to avoid possible problems and delays in communication in the future,” said Reynald Nero, captain of the Lotus yacht, adding: “The quality of support we received proved crucial. In our case, from the beginning to the end, we had help that was tailored to our needs. Access to support is always important to consider when choosing a solution, and for GFI Software we can say that we are very satisfied with the quality of support and access to customers in the Adriatic region. “



Source: Personal magazin by www.personalmag.rs.

*The article has been translated based on the content of Personal magazin by www.personalmag.rs. If there is any problem regarding the content, copyright, please leave a report below the article. We will try to process as quickly as possible to protect the rights of the author. Thank you very much!

*We just want readers to access information more quickly and easily with other multilingual content, instead of information only available in a certain language.

*We always respect the copyright of the content of the author and always include the original link of the source article.If the author disagrees, just leave the report below the article, the article will be edited or deleted at the request of the author. Thanks very much! Best regards!