Money back for Orange customers. UOKiK decided to compensate

In accordance with the Act on consumer rights, the inclusion of additionally paid services must take place with the express consent of the subscriber. This should happen at the latest when he expresses his will to conclude the contract, and not at the very end of the process. This obligation does not meet the provision of information about the inclusion of services in the contract or the fact that they must be deactivated & hairsp; – & hairsp; after agreeing the conditions – emphasized Tomasz Chróstny, President of UOKiK.

In the case of Orange Polska, Netia and P4, the activation of additionally paid services took place during the conclusion or extension of the contract, both in the showroom, via the Internet, and during a telephone conversation with a consultant. As UOKiK points out, the services were turned on automatically and without the express consent of the customers. A complete list of these services can be found here.

Orange Polska, Netia and P4 are to change the rules of conduct, and their clients can count on compensation. It applies to current and former subscribers. To claim reimbursement, you must file a complaint with your telecom operator. It is worth noting, however, that the UOKiK’s decision is legally binding for Orange and Netia, and not for P4.

UOKiK decided that the activation of additionally paid services requires the express consent of the consumer. It is understood as a “yes” or “no” statement to the operator’s proposition. However, this does not apply in the case “where the terms of the offer provide that the use of a paid additional service is necessary to conclude a contract on promotional terms”. It is worth remembering about these rules, especially when extending the contract with the operator or concluding a new one. They are aware of their rights and additional costs can be avoided.

Source: Komó – artykuły i wpisy blogerów by

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