Microsoft would make it easier to repair its products

Surface models have always performed poorly on repairability tests, they want to change that.

Microsoft found itself in a difficult position after in June, some of its shareholders through an environmental organization called As You Snow made a decision brought, in which it called on the company to grant its customers the right to repair and thereby enable it to extend the life of its appliances.

The Neowin news site’s As you Sow now has it saidto withdraw the request after Microsoft undertook to develop three specific measures. The first is that the authors of an independent study need to find out how to simplify the repairability of Surface devices and Xbox consoles so as to strengthen environmental protection. The second point is that the availability of spare parts and technical documentation needs to be improved in order to make it easier for selected partners to repair their products. Finally, the third is that Microsoft wants to develop new procedures to allow users to repair different models locally.

Kelly McBee, a spokeswoman for As you Sow, spoke with satisfaction about the announcement and hoped that other manufacturers would soon follow suit. The measures show that Microsoft has recognized that extending the life of its devices is essential to achieving its climate protection goals, and the giant has not only recognized this, but is willing to take concrete action on the matter.


It is an old topic that big manufacturers are hindering the improvement of their products, a few months ago a Commission testimony shed light on this. Kyle Wiens, head of a site called iFixit, before an Australian committee called the Productivity Commission he spoke about the things he experiences and the ways in which technology companies make sure that their various devices cannot be repaired by users. The expert highlighted Apple, Microsoft and Samsung separately in his report.

Wiens said Apple and Samsung have contracts to make sure people can’t buy parts cheaply. In one of the examples mentioned, the head of iFixit mentioned the relationship between Samsung and Varta. The contract between the two parties explicitly prohibits the German battery and battery manufacturer from selling energy storage devices built into Galaxy Buds wireless earphones to people. This prevents those interested from purchasing parts directly from Varta.

Apple uses a charge level chip in its MacBook Pro that has been modified so that it can only be replaced with another same device. In addition, the company commissioned a California recycling company to destroy the spare parts after 7 years of operation. That is, the company could do that by selling these products, but would rather destroy them.

Wiens blamed Microsoft for sticking the Surface Laptop battery in such a way that it could not be removed without damaging the energy storage. This is why the tool received zero points from iFixit staff in the repair options category. The Australian Productivity Commission is a government agency that makes recommendations on economic and regulatory decisions. Wiens’ views were heard in a public hearing.


Source: SG.hu Hírmagazin – IT/Tech by sg.hu.

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