Microsoft announced the launch of another tool in the Microsoft Viva suite, which is nothing more than a new experience for sellers that allows them to connect CRM (customer relationship management) solutions, all in one place.
For those new to Microsoft Viva, this is an employee platform made up of various components that work across Microsoft 365 to provide, among other things, learning tools, resources, and communications.
This new tool, called Microsoft Viva Saleswill work in Microsoft 365 and Microsoft Teams and its objective is to make the sales experience more efficient by taking advantage of Artificial Intelligence solutions.
In the announcement Microsoft explains the following:
«Viva Sales is a modern new way of selling. As a smart CRM companion, Viva Sales makes life easier for sellers while enriching your CRM. Think of all the customer and business insights that are already in Outlook, Teams, and Office apps like Word, Excel, and PowerPoint, but never make it into the CRM system. These insights are difficult to capture because the seller is tasked with manually entering the data.«.
«By enhancing the CRM system with customer engagement data from Microsoft 365 and Teams along with the power of artificial intelligence (AI), Viva Sales enables sellers to be more connected with their customers, resulting in more personalized interactions. with clients and closed deals faster. This happens through a simple customer tagging feature, which automates data capture, saves seller time, and gives your organization a more complete picture of customer and deal status. With AI embedded throughout, Viva Sales is like a sales coach to move deals along with recommendations and reminders. This layer of intelligence gives salespeople the information they need to help them be more productive.«.
So with Viva Sales, sellers using Microsoft 365 and Teams will have a much better and easier experience.
Source: Geeks Room by geeksroom.com.
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