The current health crisis has profoundly changed the way in which VSEs and SMEs manage their time. And this is even more true for companies that welcome customers, or who need to follow a precise and perfectly organized schedule. It is for companies demanding on this point that Microsoft has created Bookings, a module that is an integral part of Microsoft 365 for very small businesses and SMEs.
Microsoft Bookings simplifies appointment management for small and medium-sized businesses that provide services according to a specific daily schedule. This may concern, for example, hairdressing salons, which must limit waiting within their premises, medical practices which have had to reduce the capacity of their waiting room, but also expert offices such as lawyers and other consulting professions, as well as shops that practice Click & Collect and seek to avoid queues outside their doors. There is no shortage of examples, but each time we find the need to respect an appointment schedule regulated like music paper.
Advantages for the company …
An appointment booking solution such as Microsoft Bookings offers simplified visibility to company employees on the day’s, week’s and even month’s agenda: the Bookings interface uses the codes of Microsoft 365 and gives a detailed look at what to expect each team member in the days to come. This also allows the entrepreneur to have an overview at a glance of the overall activity of his VSE / SME.
As the calendar administrator, you can precisely configure the appointment conditions: for example, if you want to limit them to 30-minute slots, restrict them to specific time slots during the day or defining a time limit based on the associated service is quite possible. You thus keep control of your own planning and that of the company in general. And thanks to the Bookings app, available on iOS and Android, you can keep an eye on the progress of the day wherever you are, from your smartphone.
Finally, Microsoft Bookings is not intended only for VSE / SME customers: the solution also offers serious internal advantages, in particular for scheduling meetings, including virtual ones. By scheduling videoconferences directly from Bookings, you give your employees the possibility of joining them from a browser, a smartphone, or via the Skype or Teams applications. Attendees receive a reminder so they don’t miss anything in the meeting. It also works with prospects, customers, and external collaborators.
… but also for customers
Customer habits are changing, whatever the sector. A study conducted by OpenMarket highlights the fact that members of Generation Y, aged 18 to 34, are 75% prefer text messages to phone calls. This necessarily has an impact on making appointments: instead of calling, we prefer to use online applications or platforms. It is also for this kind of reason that Microsoft Bookings presents itself as the ideal solution to offer to VSE / SME customers.
Thanks to the precise settings detailed above, it is possible to offer customers a reservation software that works on all platforms, fixed or mobile, and which gives very clear access to the available time slots. And the experience does not end once the appointment has been made, since the client has the possibility of moving the initially chosen schedule in case of need, or even of canceling it, all without having to use his phone. . This saves time, including for company employees, who only have to follow the evolution of their agenda over the appointments made online by their customers.
A complete solution that adapts to current needs
Microsoft Bookings is an effective tool for integrating online appointment booking into the operating mechanisms of a VSE / SME. Once configured according to the needs of the company, it works autonomously and leaves the customer in charge of making appointments. This avoids the company having to dedicate a person to this task, and offers immediate visibility to all employees on upcoming appointments, as well as their management. An effective way to save time, but also money on a daily basis.
You can test Microsoft Bookings now by taking advantage of one month free trial of Microsoft 365 which will give you access to all of the office suite applications. You can also contact a Microsoft expert, who will allow you to choose precisely the solution that best suits the needs of your small or medium-sized business, with prices starting at 4.20 euros excluding tax per user per month. Find all the details on microsoft site.
Source: Applis, Logiciels – 01net by www.01net.com.
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