Mercedes-Benz collects 1.3 million cars due to failure in the eCall system

More and more the cars we use are filled with technology. This serves to improve their use, but also to ensure the safety of drivers and occupants of vehicles. They are often silent systems that work independently.

Mercedes-Benz is now grappling with a problem with its eCall system, which requires the collection of 1.3 million of its cars. This failure is serious and can mean that the necessary help is not sent to the necessary places.


The eCall system provides users of Mercedes-Benz cars and other brands with the necessary emergency support. Automatically detects accidents and reports them to the emergency system, which then sends the necessary help.

What is now known is that a temporary collapse of the communication module’s power supply caused by an accident can lead to the incorrect position of the vehicle during a potential emergency call. The brand revealed that other functions of the automatic and manual emergency call function remain fully operational.

To resolve this issue, Mercedes-Benz will now to recall the 1.3 million cars affected. With a simple software update, the brand will ensure that the eCall system reports the precise location of the cars in the event of an accident and if they need support.

From what has been revealed, this problem affects all vehicles sold between 2016 and 2021 in the USA. The affected models are as follows: CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class , SL-Class, B-Class, GLB-Class, GLC-Class and G-Class.

Mercedes-Benz eCall emergency collection cars

This problem was discovered last year. When investigating an accident that occurred in Europe in 2019, was discovered that his automatic eCall system had a flaw. At the time of the assessment, several cases were discovered where the system had transmitted the wrong location of the car.

To solve the problem, Mercedes-Benz will contact its customers. The problem will be solved with a simple visit to the office or through an update to be made via OTA. This correction will thus bring more security to the cars of the brand.


Source: Pplware by pplware.sapo.pt.

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