Jin Air recovers from computer failure in 10 hours… Flight 15 canceled, flight 42 delayed by more than an hour

On the morning of the 12th, when there was a problem with the airline check-in system due to a problem with the Jin Air check-in system, passengers’ luggage was lined up in a line in front of the Jin Air counter in Incheon International Airport’s Terminal 1. yunhap news

Jin Air’s passenger service system was restored 10 hours after the computer failure occurred.

Jin Air announced on the 12th that “The passenger service system that occurred today was restored at 4:40 pm.”

Jin Air explained that there was a problem with the German server and the computer system failed, and said, “We apologize for the inconvenience caused to our customers, and we will check and supplement the current system and work procedures.”

The Jin Air website is also currently accepting flight ticket reservations and reservations. As a system failure occurred from 6:30 am on the same day, the departures of Jin Air aircraft were delayed one after another at airports across the country. As of 4:40 pm that day, 42 flights were delayed by more than an hour, and 15 flights were canceled. In fact, all 126 flights scheduled for that day were reported to have failed to depart normally.

Jin Air introduced 10 alternative flights to its sister airline, Korean Air, on the Gimpo-Jeju route. Jin Air issued a hand-written boarding pass at the airport counter in accordance with the manual for 10 hours during which the computer network was paralyzed. Passengers were inconvenienced by waiting for hours at the airport due to flight delays. There was a long queue of passengers trying to check in at the Jin Air counter at the airport. Jin Air plans to compensate passengers on delayed flights in accordance with the Consumer Dispute Resolution Standards of the Fair Trade Commission. According to the consumer dispute resolution standards, 10% of the fare for delays of 1-2 hours, 20% for 2-3 hours, and 30% for more than 3 hours.

[ⓒ 세계일보 & Segye.com, 무단전재 및 재배포 금지]


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