“It’s simply to make responsible employees laugh”


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The politicians in the Capital Region will now act on the basis of.

A majority in the regional council is thus expected on Tuesday next week to approve a draft of an internal study that Berlingske is in possession of.

However, two experienced members of the regional council believe that the study is unreliable because it has to be carried out by the region itself instead of external experts.

“Can you imagine other places where the accused is allowed to investigate his case himself? It is now and here that the region should show that it has the courage and willingness to put everything before external experts and get a completely impartial assessment of the catastrophic course that we have witnessed in recent days, “says Finn Rudaizky , member of the regional council of the Danish People’s Party.

Niels Høiby, chief physician and member of the regional council for the Liberal Alliance, is also opposed to an internal investigation now being launched.

“I do not think it is a good idea for the region to examine itself. You could easily have asked the National Board of Health to make the assessment, “he says.

Several were warned

On Thursday, 30 employees from the region’s emergency services appeared in Berlingske and warned that the number of missed calls at the call center had exploded.

They feared that the missed calls would cost lives, and they warned that at least ten of the missed calls had been about citizens with cardiac arrest.

Since then, Berlingske has revealed how an employee already in February 2020 warned the conservative leading candidate for the regional council election and chairman of the region’s health committee, Christoffer Buster Reinhardt, about the problem with the many missed calls.

He referred the employee to the internal whistleblower scheme, but when nothing happened, the employee lost confidence in the system.

In July 2021, the chief of operations for the Capital Emergency Management Agency even wrote an email to the head of the emergency center with He also asked if the emergency center had a plan to reduce the 112 queue.

Only after three weeks and a follow-up reminder email did the concerned manager receive a response from his superior, who was ‘fully aware of the problem’.

Makes employees laugh

Niels Høiby is “shaken” by the revelations, and wonders as a member of the region’s health committee that he and the other committee members have never been informed about the problem.

Finn Rudaizky says that in his 12 years as a member of the regional council “he has never experienced anything like this”. Now he believes that by “closing in on oneself” one is sending a bad signal to the employees who have stood up in Berlingske and the citizens in the Capital Region.

“It is simply to make responsible employees laugh. Citizens must also shake their heads, and I fear that even more skilled workers will seek to leave the region, simply because it is not a responsible employer, “said Finn Rudaizky, who” called for the region’s proposals for the survey and require an external analysis of the whole process’.

He and the other members of the regional council were sent the draft study on Tuesday night. On Tuesday next week, they will then vote for or against.

The study contains seven main points that the region must account for. These are capacity challenges, normal procedures for missed calls, consequences of missed calls, quality work and learning, well-being at the call center, solutions and an assessment of the handling.

The region must be ready with a statement of all these points within a month. And that worries Niels Høiby.

“It will be difficult to get to the bottom of the details at all points in the study that seem too comprehensive. The most important thing is to investigate what consequences this has had for the citizens, “he says.

‘Reasonable’ with internal investigation

Karin Friis Bach, who is a member of the regional council for the Radical Left, expects to vote in favor of the draft. Not because she is against an external study, but because she thinks it ‘makes sense’ to let the region explain the causes and solutions to the problem.

“It may well be that we also want an external investigation, but right now it is right and fair to hear the region’s interpretation of the case,” she says:

“I have not said no to an external inquiry. But it is a sensible first step to get a statement from the region, so that we can assess on the basis of it whether further investigation is needed. “

Just as the Capital Region of Denmark must make its own account of the missed calls, so must the Minister of Health Magnus Heunicke (S) in consultation on the matter. A date for the consultation has not yet been set.


Source: www.berlingske.dk by www.berlingske.dk.

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