It’s a 20,000 won earphone, but the return cost is 300,000 won… Excessive overseas purchasing agency ‘return cost’

Consumer Agency, Open Market Purchasing Agency Investigation of Return Costs
Only 1 out of 5 returns cost more than 100,000 won

Photos have nothing to do with specific expressions in the article.

湲 蹂肄

[아시아경제 문화영 인턴기자] It has been found that the return cost of overseas purchase agency products through the open market is higher than the product price, or the information on the detailed page is different from the return information.

The Korea Consumer Agency announced that this was the result of a survey on the return of goods sold by overseas purchasing agencies in six open markets (Naver, 11st, Auction, Interpark, Gmarket, and Coupang) over the past three years.

As a result of examining 219 of the 240 purchasing agency products in 6 open markets, where the product price and return cost were accurately confirmed, 1 out of 5 products had a return cost of over 100,000 won. Return costs range from a minimum of 2,500 won to a maximum of 400,000 won, with an average return cost of 61,381 won. The return cost was higher than the product price in 33.3% (73 items). Among them, there was a case where the return cost of a Bluetooth earphone of 25,600 won was set at 300,000 won.

In addition, it was found that the provision of return-related information was insufficient. According to the E-Commerce Act, the return cost should be displayed in an easy-to-understand manner for consumers, but 8.8% (21 items) did not display the cost on the detail page or indicated two different costs for one product. In addition, 96.7% (232) of business operators did not classify the return cost according to the delivery stage at the time the consumer requested the withdrawal of the subscription.

When the Consumer Agency directly purchased 18 products and returned them to understand the return process, there were cases where the actual return information and the notified information were different. Of the 15 products for which a return address was notified, 10 of them had a different address from the actual return address. In addition, for 12 of the 17 products for which return costs were paid, the actual cost charged by the seller was different from the advertised amount.

Among the six open markets, Gmarket could not apply for online returns, so the right to withdraw subscriptions could be limited outside customer center operating hours. In this regard, Gmarket informed the Consumer Agency that it plans to improve the system so that online returns can be requested within this month.

Based on this investigation, the Consumer Agency will recommend reasonable adjustments to excessive return costs and inform consumers of the exact return cost.

Meanwhile, over the past three years (2019-2021), there were 3,456 consumer complaints regarding returns received from the international transaction consumer portal and the 1372 consumer counseling center.


Intern reporter Munhwayoung [email protected]


Source: 아시아경제신문 실시간 속보 by www.asiae.co.kr.

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