Is your Chromecast not working? 6 tips to continue streaming quickly

The Chromecast is arguably the best device Google has ever made… if it does, that is. We have listed six tips to get your media player up and running again. This is what you should do if your Chromecast doesn’t work.

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Chromecast not working?

There’s nothing more annoying than a Chromecast that doesn’t work. The good news is that most problems can be solved fairly easily on your own. We help you on your way in this article.

Index: Fix Chromecast issues

1. Restart (everything)

It’s a cliché, but we don’t start with this tip for nothing. If your Chromecast does not work, it is always a good idea to turn off the device and wait a while before providing it with power again. Sometimes the Google media player freezes for inexplicable reasons and there is no other option but to turn the power off and on again.

How you do this depends on how you connected your Chromecast. In any case, remove the HDMI cable from the TV and make sure that the plug is removed from the socket.

The tip of restarting also applies to the device with which you are trying to stream to the Chromecast, such as your smartphone, tablet or laptop. Before you continue with this step-by-step plan, it is wise to switch it off and on again. It is possible that the Chromecast problems have now been solved.

2. Check the error code

Do you see a specific error code on the television screen while starting up your Chromecast? This is of course annoying, but also very useful. Google has made all kinds of extensive guides on how to solve these error codes.

This can be found by Googling the error code (such as “C3D4” “or “900”). Then you arrive at the helpdesk van Google, or another forum where ‘fellow sufferers’ have reported. There is a good chance that you can read exactly how you should tackle the problem here.

Error code Chromecast does not work

3. Check your internet connection

We have more and more wireless devices in and around the house, and that sometimes causes problems. Are you trying to stream a movie or series to your Chromecast via the Netflix app, but you don’t see a cast icon? Then there is probably something wrong with the WiFi network, because your Chromecast and smartphone or laptop cannot find each other.

The easiest solution is to restart your router (and/or your entire modem). There may have been an error in the connection that prevents you from making contact.

In any case, check whether your Chromecast and the other device (your smartphone, laptop or tablet) are connected to the same network. You can only stream when this is the case.

Chromecast not working

You can check this by going to the Google Home app, tapping on your Chromecast and then choosing the settings menu. Under ‘Device information’ you can see which WiFi network your Chromecast is connected to.

4. Update

Updates are important. They ensure that apps get new functions and that problems are solved. So make sure that the app you are trying to cast with is running the latest software version. To do this, go to the Google Play Store app, tap your profile icon at the top right and choose ‘Manage apps and device’. You will then see if there are any app updates waiting for you.

Your Chromecast also runs on software, but you probably don’t know exactly which version. You can find out via the Google Home app. Tap on your Chromecast, go to the settings screen and choose ‘Device Information’. At the very bottom you can see which firmware version your media player has. Write this down.

Now go to the Google official support website† Here you will find the latest firmware version for your Chromecast. In principle, it automatically downloads the latest software, so if this is not the case, there is only one thing to do.

Chromecast not working check firmware version

5. Back to basics

And that is factory reset. You delete all personal data and the device thinks that it is being used for the first time. That is a pretty big step, because you have to set up the device all over again.

Resetting a Chromecast with Google TV is easy. Make sure the media player is on (by turning on your TV) and press and hold the button on the back. If all is well, the LED will now start flashing yellow. Once it turns white, release the button. Your Chromecast will now be completely reset.

Do you have an older Chromecast (from 2018 or 2015) or a Chromecast Ultra? Then you have to press and hold the button on the side. On these older models, the LED will blink orange. Once the light turns white, release the button. With the first Chromecast (from 2014) this is about the same, although you have to keep the button on the side pressed longer.

Once the factory settings have been restored, you’ll need to set up the device all over again. In the article below we explain exactly how this works.

Read more: Installing your new Chromecast in 5 steps: this is how you do it

6. Helpdesk

If your Chromecast still won’t work, it’s time to to contact Google (or the seller of your media player). The HDMI dongle may be defective, or there may be other problems that you cannot solve yourself. Hopefully they can help you further.

More tips for your Chromecast

Op Android Planet we regularly write about the Chromecast. For example, we list the best Chromecast apps and explain why the Chromecast is still an excellent deal in 2022. Speaking of which, there are more than enough interesting alternatives on the market. We have made an overview of the best media players.

Chromecast with Google TV: getting started with the new streaming gadget

Source: Android Planet by www.androidplanet.nl.

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