Instagram will inform users about “technical problems” in the future

Instagram has announced new features which will provide people with more information directly in the app when “something goes wrong”.

Instagram is testing a new feature that will notify users when a malfunction or technical problem occurs, as well as when it will be resolved. This notification will appear in the user activity feed.

When Facebook, Messenger, WhatsApp and Instagram fail, like last week, many people wonder if everything is okay with their connection, internet or account. A notice that tells users, “Don’t worry, it’s not up to you, it’s up to us” is likely to resolve such confusions in the future.

“We will not send notifications every time there is an interruption, but when we see that people are confused and looking for answers,” says Instagram.

Instagram says it will test this feature in the U.S. “for the next few months,” and if it proves helpful, it may introduce it to users around the world.

In the same statement, Instagram said it was introducing a new tool called “Account Status” that would notify users if their content was reported as inappropriate which could cause them to lose their account. “In the coming months, we plan to add more information to this tool, giving people a better insight into how their content is distributed and recommended in different parts of Instagram.”

If a user thinks that Instagram was wrong, they can complain by clicking “Request a review”, directly from the status of the account.

Source: by

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