In the KT telecommunication crisis that paralyzed daily life… Is the ‘reward for more than 3 hours’ change changing?


Minister of Science and ICT Lim Hye-sook visited the KT Network Control Center on the afternoon of the 26th and listened to KT Vice President Lee Cheol-gyu explaining the causes of Internet failure and measures to prevent recurrence. (Provided by the Ministry of Science and ICT) 2021.10.26/News1
While KT announced on the 25th that it would come up with a compensation plan for the wired/wireless Internet access failure that occurred on the 25th, attention is being paid to whether the three telecommunication companies will revise the damage compensation terms and conditions to make the compensation more precise.

According to the terms and conditions of the three telecommunication companies, the standard for high-speed Internet damage compensation is 8 times the amount of the claim if the service is not provided for more than 3 hours in a row or if the service is not provided for more than 6 hours in a month. have. After the fire at KT Ah-hyeon in 2018, the amount of compensation for victims increased from 6 to 8, but the standard for determining compensation was maintained at ‘3 hours’.

The accident occurred on the 25th, from 11:20 am to 11:57 am, for 37 minutes, while the nationwide KT wired and wireless Internet network was ‘stuck’, and it took 1 hour and 25 minutes to fully recover. It does not meet the ‘disability compensation for more than 3 hours’ regulations.

Nevertheless, KT is in a position to take moral responsibility and compensate for the amount of damage that has occurred nationwide, apart from the terms and conditions. However, there are no explicit standards applicable to this situation. A KT spokesperson said, “Not only are there no regulations, but the extent of the damage has yet to be determined, so we have to wait and see how the compensation will be made.” In the telecommunication industry, considering the past cases, a compensation plan that reduces the telecommunication costs of subscribers is being discussed. KT paid up to 1.2 million won to 12,000 small business owners at the time of the fire at Ahyeon Guksa in 2018, and gave individual customers a one-month fee reduction. There is also the prospect that this may be difficult. KT has a market share of 17 million wireless customers (24%) and 9.4 million wired communication customers (41%). In a situation where the rules for damage compensation are not clear, there are voices calling for revision of the three-hour damage compensation terms and conditions. In a statement, the Citizens’ Council for Consumer Sovereignty, a civic group, said, “KT must come up with a thorough quality control implementation plan so that people can use telecommunication companies with peace of mind and comfort.” The outdated and unfair member terms and conditions of compensation for damages should also be immediately revised,” he emphasized.

The government is also reviewing the revision of the terms and conditions so that a more precise revision of the terms and conditions can be carried out. Jinbae Hong, director of network policy at the Ministry of Science and ICT, was asked at a meeting with reporters on the 26th if they were willing to raise the three-hour standard according to the terms and conditions. urged them to set the right standards,” he said. He added, “I think it is necessary to create guidelines that can be applied to other operators, not just KT.”

The Korea Communications Commission also said that it would do everything possible to compensate for the damage. Korea Communications Commission Chairman Han Sang-hyuk attended the 47th General Communications Committee meeting held at the government complex in Gwacheon on the 27th and said, “We will do our best to prevent recurrence and compensate for damage in consultation with the Ministry of Science and ICT and telecommunication companies.”

(Seoul = News 1)


Source: 동아닷컴 : 동아일보 전체 뉴스 by www.donga.com.

*The article has been translated based on the content of 동아닷컴 : 동아일보 전체 뉴스 by www.donga.com. If there is any problem regarding the content, copyright, please leave a report below the article. We will try to process as quickly as possible to protect the rights of the author. Thank you very much!

*We just want readers to access information more quickly and easily with other multilingual content, instead of information only available in a certain language.

*We always respect the copyright of the content of the author and always include the original link of the source article.If the author disagrees, just leave the report below the article, the article will be edited or deleted at the request of the author. Thanks very much! Best regards!