Hosted by Keith Ausner and service expert Rain Tunger.Photo: Business day
A service culture can become fatal for a company, as it shapes the opinion of customers and directly affects both the company’s image and turnover.
Rain Tunger, a service expert with many years of experience, shares practical recommendations on how managers can create an inspiring and supportive work environment that promotes the growth of an excellent service culture in the “Service Guide” program.
Tunger recognizes that developing a service culture is not always financially costly if it is done correctly and if, for example, the 4 pillars of excellent service are followed.
The show is hosted by Keith Ausner.
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