HP scores – blocked printers after firmware update enraged customers

Hewlett-Packard has bad luck with solid problems. The latest printer updates make them overpriced paperweights, you won’t run them anymore.

HP does not have it easy with printers and repeatedly manages to please customers with various restrictions. For example, they once released a firmware update that blocked printers from using third-party cartridges. The first restriction on the use of alternative inks dates back to 2016 (read, for example here) and a new “improvement”, i.e. the strengthening of security from this year (described here). Negative publicity, complaints, lawsuits, but HP gets its way. They recently flashed an update at the beginning of May, which completely bricked (made it impossible to use) the printers of the OfficeJet series.

After installing the firmware, an error appears on the touch screen 83C0000B and you have utrum. In addition, installation takes place automatically using drivers that simply download and install directly. So far, there is no solution for improving the OfficeJet printer in this way, and all that remains is to send it to HP service. The specific models are the 9022e, Pro 9025e, Pro 9020e All-in-One, and Pro 9025e All-in-One. According to HP, those who have not had the luck to install the firmware should leave the printer turned off or disconnect it from the network so that it does not download the update automatically. HP is said to be working on a fix. For interest, a link to search for the error code 83C0000B on Googleone forum post after another…

Printers (not only from HP) can be found at CZC

Source: Pctuning – Všechen obsah by pctuning.cz.

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