Almost all Apple equipment is famous for the quality of workmanship and low scrap rates. However, gadgets or accessories break down sometimes.
You often ask us what to do in a situation when a complete gadget or an Apple accessory purchased separately breaks down.
Now let’s talk about what can be returned under warranty and whether it is possible to get a similar device during the repair.
What gadgets and accessories are covered by the Apple warranty
In addition to the iPhone, iPad, iPod, or Mac you purchase, Apple’s warranty also covers the accessories in the box. This applies to both complete “laces” and chargers, and purchased separately.
IN text Apple’s Limited 1 Year Warranty sets out a list of devices covered by Apple’s warranty:
Apple Rus LLC warrants that Apple-branded hardware devices and accessories are free from defects in materials and workmanship contained in the original packaging (the “Apple Product”) when used in accordance with Apple’s user guides, specifications, and other published guidelines for a period of ONE (1) YEAR from the original retail purchases by the end customer.
❗ At the same time warranty does not cover:
▸ for consumables (protective coatings, batteries)
▸ for cosmetic damage, scratches, chips, dents
▸ for damage from the use of non-original accessories
▸ for damage from accidents or improper handling of the gadget
▸ for breakdowns after service in unauthorized service centers
▸ for defects due to natural wear and tear
In addition, the user contacting the authorized SC must be the full owner of the gadget. This can be confirmed by the presence of a purchase receipt, in addition, the user must independently unlock the device and, if necessary, disconnect it from the Apple ID account.
So any accessory that was used for its intended purpose has no traces of opening, falling or flooding, you can return it to the service center under warranty. The main thing is to meet the deadlines. This applies to both accessories included in the kit for iPhone / iPad / Mac, and separately purchased devices.
Under warranty, you can return a broken headset, a Lightning or Type-C cable, a power supply, and even an original Apple case.
What to do in case of breakage of accessories
If you decide to hand over a broken power supply under warranty, do the following:
1. Find one convenient to visit authorized service center.
2. Be sure to call a representative of the SC in order to accurately state the problem, find out the work schedule and possible restrictions that apply during a difficult epidemiological situation.
3. Make a full iPhone backup to iCloud or computer and put together the entire gadget. This should be done in the event of a breakdown of the complete accessory.
4. Be sure to bring your proof of purchase (paper or electronic) and ID with you to avoid any potential hiccups.
5. Head to the selected SC.
What problems can wait on the spot
The only serious problem that can await you is the need to hand over your smartphone along with a broken charger or cable. It is written in Apple rules.
Initially, a smartphone is needed to write down its serial number in the application form, but theoretically it may be required to check a non-working accessory.
In our experience and from the words of most readers, you don’t need to hand over your iPhone in 99% of cases… However, no one canceled harmful or principled masters who got up on the wrong foot or were offended by the inappropriate treatment of the client.
So a separately purchased power supply will have a great indisputable advantage – you will definitely not need to hand over anything with it.
How to deal with a replacement device
During the repair of equipment, any buyer has the right to demand a similar gadget from a replacement fund. This moment regulates Law of the Russian Federation “On Protection of Consumer Rights” with the last revision of 12/08/2020.
According to this regulation, the buyer must indicate in writing his desire to receive a replacement gadget during the repair of his accessory. So the service will have to provide a device that “has the same basic consumer properties.”
In other words, they can issue almost any power supply unit to replace the one being repaired. This must be done within three days.
❗ This rule has exceptions. No replacement is issued:
▸ cars, motorcycles and other vehicles
▸ medical technology
▸ electrical cooking appliances
Very often service centers do not comply with this standard. They may take an oral request from you, and after three days they may ask you to write it in writing. The master can quickly make a diagnosis and, before the end of the three-day period, issue an opinion on the replacement of a broken accessory.
The service center may refer to the lack of necessary gadgets in the replacement fund, which will also be a direct refusal to issue accessories for the duration of the repair.
Any Apple accessory can be returned under warranty. A separately purchased accessory has its own warranty period, and a complete one is equal to the warranty period of an iPhone / iPad / Mac.
In extremely rare cases with a broken accessory, you may be required to hand over your mobile gadget or computer.
If you need a replacement device during the repair of a broken one, immediately describe such a request in writing. You will have to wait at least three days, while there is a possibility that there will not be a similar model.
We wish your gadgets and accessories never break!
Source: iPhones.ru — Новости высоких технологий, обзоры смартфонов, презентации Apple by www.iphones.ru.
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